Upgrade UCCE 7.5, CUCM 7.1, CVP 7.0.2 to latest version

[MD. MUZAMMEL HAQUE]

Hi,

We have UCCE 7.5, CUCM 7.1 and CVP 7.02 version and we want to upgrade to the 8.X or latest version but we have no ESW and UCCS contact.

How we can upgrade our all application to the latest version. what License or conatct need to purchase from Cisco.

Please help me in this regards.

Thanks & Regards,

Muzammel

[anchoudh]

Hi Muzammel,

Please open a case with the Worldwide Partner Helpline (PH) team for this query.

please use www.cisco.com/go/ph to do so.

Hope it helps.

Anand

Pls rate helpful posts by clicking on the stars below the right answers !!

[geoff]

We have UCCE 7.5, CUCM 7.1 and CVP 7.02 version and we want to upgrade to the 8.X or latest version but we have no ESW and UCCS contact.

How did this pass through A2Q? They would have checked the BOM to ensure UCSS was purchased for the software at the time of deployment.

If you only bought 1 year UCSS and let it expire, Cisco require that UCSS be purchased for the missing years. Then the customer is entitled to the upgrades.

Regards,

Geoff

[MD. MUZAMMEL HAQUE]

Hi Geoff,

Everything was right just expired and want to purchase now. Is it that we need to purchase from the date of expire and full parts that was purchased initially?

Regards,

Muzammel

[geoff]

OK, no worries. It's hard to keep track of these contracts, both ESW and UCSS.

 Is it that we need to purchase from the date of expire and full parts that was purchased initially?

Essentially, yes.

When I've been through this before, Cisco request that the service contracts be re-established and are configured/paid retrospectively. Seriously - talk to your Cisco Account Rep, because he can help you. Negotiate.

Regards,

Geoff