Contact Center

                   When A user puts a the caller on hold is there a way to allow anyone else to pick up the call? So say Agent 1 gets a call and but they are busy so they take the call so it is handled but then put the user on hold while they finish ...

Hi!I'm would like to get ahold of demo media for UCCX.  It's my understanding that the current version comes with a 30 days demo license.  Is that correct?  Do you i need to go through my cisco partner or my account rep for such software?

We had high availability UCCX cluster and now publisher has been crashed, how to convert subcriber to publisher and how early this activity has to be done to save the data.

Hi All,We have the Hosted IPCC call centerIPCC 8.5(2)CVP 8.5UCM 8.5It is SIP based configuration, We have a complaint from supervisor that sometimes agent receive the calls and transfrer to supervisor but supervisor could not able to listen the custo...

Hi,I have a client who wishes to have multi layered reason codes for their contact centre.Does anyone have any ideas ? I have been told its possible. Something to do with a website that writes back to the enterprise variables but I am not sure if thi...

  Hello,  I have a screen Pop setup for Agents.  It currently displays 2 items of information "Caller ID" of inbound call.  And on the script the call hits, what I fill in for Value next to "=Set".   Is there a way i can change the Pop up from showin...

When does the system count a license as being used? I am running into an issue where end users are logged out but the program is still open on their PCs. When other users sign in for their shift, it shows we are maxed out on licenses and no one else ...

Hi,I'm looking at a way to modify script variables/strings through an IVR. The requirement is to provide managers the ability to change opening hours and/or destinations for call redirects, without requiring access to the script editor or UCCX Admini...

Is there any way to weight agents within a skill group in IPCC Enterprise?

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5...