Hello, been receiving this error in Desktop Admistrator Web admin. I have tried the fix where you change the environment variable path and delete the Team Admin folders, but still receive the error. Any ideas??7.0(1)SR04ES02_Build023Thanks
Hi,When no agents are logged on contactac certer, script trasfer calls to an external phone (PSTN) Are there any possibility to know if transferred call has been answared?The platform are composed for ICM 7.5 and IP IVR 7.0.Thank you in advance
I'm having a problem uploading a document. I just finished upgrading UCCX from 7.0 to 8.5 and one of my scripts is having a lot of problems and I'm stuck on one. The script allows someone to call in and change the call center state to On, Off, or Aut...
I want to migrate from CCX 7.0 in a HA enviroment with premiun licenses to CCX 8.5. I need to know if I have to add this part number: L-CCX-85-HA-P-P-U CCX 8.5 UPGRADE - HA PRE-HA PRE LICENSE ONLY.
Hello All,When i run this report, it shows all calls that are abandoned. Is there a way to have the report only show the calls that were abandoned while in Queue?Most of my abandoned calls seem to occur during the Opening Greeting of the script or s...
Just after a bit of advice.In an HA cluster, which of these is the correct method:Upgrade PublisherSwitch versionUpgrade SubscriberSwitch versionorUpgrade PublisherUpgrade Subscriber Switch version on PublisherSwitch version on SubscriberAlso once bo...
When I try to run the CiscoUnifiedCCXEditorInstall file it get the following error. This is from a new install of UCCX 8.0. I have downloaded the file serverl times but still same result. Any help is much appericated.Thanks.
Good afternoon everyone.From the Help, Run Action was described as ....Run Macro ActionA macro is a shortcut for a sequence of keystrokes. For example, you might record a macro that performs the following tasks with each incoming call: Copy the ANI (...
Hi All, I have a problem as below, i try to trace the destination 192.168.5.18 from my server, but when the traffic reach 192.168.5.18, the traffic is just looping, should be no problem with the routing , any prob most probaaly?C:\Documents and Setti...
HiWe are looking into design of a Cisco Contact Center Express 8.0 solution with CUCM 8.0. In this deployment model, we want to integrate Single Server UCCX at Site A with CUCM Cluster at Site B, that is, there is no Local CUCM.I have been reading th...
Hi!I'm trying to develop a sample script, associated to an application that has an HTTP trigger. I'm working with UCCX Premium 8.5.1The trigger is working OK, but the place call output is allways "unsuccessful". The number to call and the redirect nu...
Setting up schedule for reports I have noticed that if I schedule a report to be delivered by email, I can use PDF and XSL attachments but if I try to send the report as INLINE HTML it fails.Has anyone experienced a similar issue?
Hi Guys,Bit confused here as I was under the belief that in order for CVP to deliver voice recognition service you need an ASR with a third party software i.e nuance product. I have been told today that CVP has its own recognition software provided b...
Hi TeamICM 8.5(x) / CVP 8.5(x)Has anyone had experience passing an ECC variable to and from ICM (outside the ToVXML and FromVXML vars)eg: passing the ECC var user.xxx to and from Studio script(s) without using the standard CVP ECCs or the 10x40char C...
