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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Hi GuysI am collecting a an account number that is up to 16 digits long. If it the string is less than 16 i want to pad the string out with zeros. This is what i have so far.string.length() <= 16     True          set length = string.length() - work ...

Hi  AllI will summarize the problem here. We have only 150 IVR(CTI) ports and 8 PRI(210) in our call center. If all the IVR ports utilized, the customer calling next  would get ‘ number busy’. Is there any option to avoid this ‘number busy’ without i...

renji joy by Beginner
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ICM version: 7.5 There are lot of warnings coming on the CUCM PIM1 from which one warning is mentioned below:11:00:52:741 pg1B-pim1 Trace: [  2492]Call::FindLocked by CID: 2130716800 failed to match call. 11:00:52:741 pg1B-pim1 Trace: [  2492]Telepho...

We having a setup :uccx 8, cucm 8 .Getting below error and agent is getting log out from the CAD application. "Seesion has been idle over its limit. log off will in 2 min. Press any key to continue session."could any one help me to resolve this.

Another change from prior version question...A supervisor sent a Team chat message, expecting replies to return to that window.Instead, each reply popped up in its own window, rather than returning to the original Team chat window.So, for instance, i...