10-12-2017 03:10 AM - edited 03-14-2019 05:38 PM
i've customer with cucm and UCCX 10.5.1 cluster with high availability and call center agent login with CAD and wants to upgrade to UCCX 11.5.1 and use finesse instead of CAD.
what is your recommendation?
does i need to configure anything after upgrade on UCCX?
does there is any difference in UCCX reporting ?
i'm asking about create the Not Ready reason codes, wrap up codes, workflows etc does i need to reconfigure them in finesse after upgrading to 11.5.1?
downtime will be very limited
Solved! Go to Solution.
01-13-2019 02:28 AM
You just want to configure anything related to agent which was configured from Cisco Agent Administrator to be configured from finesse administrator after migration like , wrap up reasons , teams ,call variables, workflow and framework ...
you've to note these configuration before starting upgrade and configure it in finesse administration after upgrade.
upgrade process was very smooth.
10-12-2017 03:39 AM
you only need to restart Finesse services in CCX CLI with following cammnds
1) utils service start Cisco Finesse Tomcat
2) utils service restart Cisco Tomcat
for troubleshot you can use:
utils finesse notification logging status
utils finesse notification logging enable
utils dbreplication status
CCX 11.x has its dedicated GUI reporting tool called CUIC. once you upgrade the system, you will see CUIC option at from page before logins.
10-12-2017 03:53 AM
i'm asking about create the Not Ready reason codes, wrap up codes, workflows etc does i need to reconfigure them in finesse after upgrading to 11.5.1
10-12-2017 05:30 AM
if its an upgrade then it should pickup from CAD configs
11-09-2017 02:29 AM
01-11-2019 06:00 AM
What happen with the upgrade, we are also planning to do the same, please share your experience, Thanks
01-13-2019 02:28 AM
You just want to configure anything related to agent which was configured from Cisco Agent Administrator to be configured from finesse administrator after migration like , wrap up reasons , teams ,call variables, workflow and framework ...
you've to note these configuration before starting upgrade and configure it in finesse administration after upgrade.
upgrade process was very smooth.
01-11-2019 06:40 AM
01-13-2019 01:04 AM
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