Use of specific Dialler ports for particular Campaign

[Sheraz Saeed Lodhi]

Hi Folks,

Can we define specific ports in UCCE Dialler to use them for specific campaign. 

e.g. If we have range of dialler port 100 - 200 and we want to use 150 -200 range of ports for specific campaign. Therefore whenever we run that campaign dialler should use only this range of ports only.

Thank you

[Igor Filatov]

Hi Sheraz.

Unfortunately it is working in different logic by Cisco:

1) Agent PG is associated with Dialer.

2) You have a skill group for Outbound on the Agent PG.

3) Each Dialer has associated ports.

So if you want to strictly limit Ports per campaign usage - then you have to create multiple dialers. Keep in mind that in all modes, except IVR campaign and Direct preview, you need 2 ports per call - one to reserve agent and second for outbound.

If you need to prioritize some campaign over others - use OutboundPercent for the skill groups and Penetration settings for Query Rules.

[bill.king1]

Does the Skill Group Selection tab and IVR ports setting not give you what you want to do?