Using more than one telephony trigger in UCCX

[Marc De Serio]

Hello,

I have UCCX 8.02 SU4 HA over WAN.  The primary box is working together with the secondary CUCM.  The secondary UCCX is in another office with the primary CUCM.  I want the script to be able to be accessible from two triggers connected to two DNs, one at each of the sites.  Is there a way to configure this so that if one DN is unavailable (Site is down), the call tries the other DN?

Thanks.                  

[Gergely Szabo · Accepted solution]

Hi,

yes, you can use the Call Forward on CTI Failure (or Call Forward No Answer/Busy) setting of the line of the CTI Route Point.

G.

[Marc De Serio]

Thanks!  Mad I didn't think of that.  Too easy!