Marc De Serio
Member since ‎09-13-2011

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We are looking to do an in place upgrade for our host. Servers on the host: CUCM 10.5, Unity 10.5, UCCX 10.6.1, Socialminer. I haven't been able to find any documentation on upgrading to 6.0. Any help would be greatly appreciated. Marc
UCCX 10.6.1 Can someone explain my licensing scenario?  I thought that each premium license would give you two ports. Cisco Unified CCX Administration Package: Cisco Unified CCX Premium Total IVR Port(s): 400 Cisco Unified CCX Premium Seat(s): 2...
When the chat is initiated, the agent sees the queue as "ccxqueuetag_27".  Where would I be able to change that so that the agent can see the queue name instead? Socialminer 10.5(1)UCCX
Looking to use a Time of Day to remove users from certain queues by changing their skill levels.  Is this possible?
Hello,I am trying to create an IDLE background for my phones that display phone configuration information.Any help would be greatly appreciated.CUCM 7.1.5
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Member Since ‎09-13-2011 10:16 AM
Date Last Visited ‎10-09-2017 02:01 PM
Posts 31
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