Using UCCX Outbound Campaign to verify that a Called Number is working

[larry.roberson]

Using UCCX Outbound Campaign to verify that a Called Number is working. 

I know that the OUTBOUND UCCX feature can detect calling status for the number dialed. I want to be able to do the following Contact Center, UCCXto call and known number to confirm the response system is answering, without an AGENT.

1. Call the number to be check to see if it working. 

2. IVR Monitor line for Status, Ring Ring Ring, No Answer, Answer Machine \ Voice Response

3. Record the Call Status. Hang up the call 

4. Email the results to Administrator, "Number did not Answer" or "Test Call was Answer-Recording\Voice detected"

5. Repeat the Test every ( Time Interval)  

[PTS]

Hi Larry

I am not sure if above requirement is available as an out of the box solution in UCCX.

If you are open for 3rd party solutions then it can be delivered by a custom developed solution.

For more details please write to info@parsec-tech.com

[david.macias]

So you could do this, but you're going to have to set up a good bit of it manually. Setting the campaign up, running it are all the same. Next, you will have to create a custom report to look at the DB and get the results you want:

Outcome of the outbound dialer call.

1 = Voice (Customer answered and was connected to agent)

2 = Fax/Modem (Fax machine detected)

3 = Answering Machine (answering machine detected)

4 = Invalid (Number reported as invalid by the network)

5 = Do Not Call (customer does not want to be called again)

6 = Wrong Number (number successfully contacted but wrong number)

7 = Customer Not Home (number successfully contacted but reached the wrong person)

8 = Callback (customer requested regular callback)

9 = Agent Rejected (Agent has skipped or rejected a preview call)

10 = Agent Closed (Agent has skipped or rejected a preview call with the close option)

11 = Busy (busy signal detected)

12 = RNA (the agent lets the call go ring-no-answer)

20 = OB_XFER is default (the agent transfers or conferences the outbound call to another agent.

david