Voice CSQ Summary Report: views management

[floatingpurr]

Hello. From the docs about Voice CSQ Summary Report

The Voice CSQ Summary Report presents agent statistics and call statistics for a Contact Service Queue (CSQ). The following three views are available for this report:

• Snapshot—Presents the performance statistics of the agents that are associated with the specified CSQs.

• Short and Long Term Average—Presents the call statistics of the CSQ for the current day based on short term and long term values.

• Since Midnight—Presents the call statistics of the CSQ, since midnight.

Note	Your administrator can set the short term value to 5, 10 or 15 minutes. Long term value is set to 30 minutes.

I'm just wondering where I can see those different views and where the admin is supposed to set the short/long term value

[Thomas G. Johannesen · Accepted solution]

Hej

The short term parameter can be change in appadmin under system parameters

The 3 different views should you be able to choose in a dropdown in top of the report.

hope that helps

[Thomas G. Johannesen]

The report view

[floatingpurr]

Great! How can I access the appadmin, maybe from the CUIC?

[floatingpurr]

Oh, it was simply in the CCX > System > System Parameters

[Thomas G. Johannesen]

it is the normal ccx administartion page

https://<uccxserver>/appadmin/main

And then under system -> system parameters you find it