Webex Contact Center API

[sandeshdixit]

Hello,

I am looking for Webex Contact center call recording API , Can anyone guide me?

Thanks

Sandesh

[bill.king1]

Is this what you're looking for?
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/developer_20/webexcc_b_20-desktop-developer-guide-/webexcc_m_20-agent-contact-module.html?bookSearch=true#reference_0831835D403C367DBA8914D8200532C4

[sandeshdixit]

Thanks !! I am looking for call recording download API. I want to integrate CRM with Webex contact center. Is it possible to fetch call recording from Webex CC and show them in CRM ? 

Thanks

[Dimitri Bokatov]

It is possible to do with the New Webex CC. Here are the right links:

- API reference: https://developer.webex-cx.com/documentation/captures

- Call Recording Download sample: https://github.com/CiscoDevNet/webex-contact-center-api-samples/tree/main/call-recording-download-sample

[Velin Tsekov]

Gents, I know the thread is old but will allow myself to revive it. Do you know if it is possible, in addition to downloading the .wav files themselves thru the API, to download the metadata for given records - such as Dialed Number Identification Service (DNIS), Automatic Number Identification (ANI), session ID, recording duration, and custom attributes. I need somehow to map the pieces - the .wav file along with all the attributed (ANI, DNIS etc.).

[ryquinla]

The /captures endpoint returns the start and end time of the recording, so you can compute length based on that.
It also returns the taskID that the capture is associated to. You can query /tasks to find out the numbers and/or email associated with that task.