Hello Guys,we had the finesse customizations gadgets , Source Code is showing in browser inspect element can we secure this or hide during inspect elements?Thanks!!
Forum Posts
Hello I have UCCX 12.5 . I want to use step "on exception go" step to catch exception that is triggered after Max Number of Executed Steps. Does anyone now which exception is triggered after max number of executed steps reached?
I have an agent that is shown as having 2 RoNA calls in CUIC on 8/14/23, as well as RoNA Not Ready time, but when I look in the HDS, I do not see the two RoNA events on that date. When searching further back, I see no issues until 3/28/23. The RoNA...
Hello, This is regarding a PCCE environment version 12.0 (migrated from PCCE 11.5 recently). When creating a new Dialed Number, we noticed that the “Dialed Number Record” is filled with the prefix C5001 / C5002 instead of cvp1/cvp2. Is it normal? Any...
Resolved! Pcce|| 11.6| supervisor
Is there any option to assign more than 20 supervisor to a team in pcce 11.6 deployment?Please let us know any option is available.
Hi all,I have a system in which callers sometimes wait for their assigned agent for quite a long time. Long enough for the script to exceed 1000 steps. This happens about once a month, which isn't a problem because the agents use an application where...
Hello, Just seeing if anyone has got the Threshold rule to work on Webex Contact Center? I simply want an email notification if there are not any Agents logged in. But I have been messing with this for a while and it simply does not seem to work fo...
Does anyone know if there is a way to identify the number of steps that have been executed as part of a script? The idea is that if the system max step count is 1000 at the 995th step I would like to take an action to clear out the call before it's s...
Resolved! UCCX trigger application step
Hello to everyone. I have 2 scripts. Main and callback. The customer is calling to main script and he is requesting callback service while pressing digit 5 during promt. After that call is terminated and callback script should be triggered. I am usin...
I need to write an on-call end java class to catch hangup events, however, I also need to write a record to an external source via a RESTapi. I know my session values from the application will be available from the application so that will help for t...
Hello Everyone,Has anyone done UCCX and Power BI integration? If so, could you please share or send me some documentations that I can use to complete the integration? Thanks, MK
Does anyone have an explanation for the above error code? Cannot find a detailed explanation. Many thanks
Hello Team,we have random call drop for the customer who are in the Q for like more than 40 min or 1 hour and so.their calls get dropped somtime. When I see in HDS , i see the router error code 499. and the final obejct ID for the dropped calls are b...
I've installed an PCCE 12.6(2) that is running on evaluation licences rigth now. When i try to configure the CCE License Settings i have only the option to select License Type - Perpetual ans Usage Mode - Non-Production, this will require to have CCE...
Hi team,I have strange issue .with same config parameter and IVR script name in one environment I here the "pls make a valid selection" announcement when I dont press anything but in the Lab environment I dont hear that after no selection. Below is ...
