While I've worked with call centers/IVRs for over 2 decades, I'm just getting started with the Webex Contact Center environment. I'm a bit puzzled that there is no separate section for this like there is for UCCX, but maybe I'm looking in the wrong place.
I'm trying to do something simple, and cannot figure out how to do it. In UCCX, you can call a subflow, do some stuff (often repetitive logic used in many places), and then return to the original flow.
In the Webex CC flow designer, I see a way to CALL another flow, but no way to RETURN from that flow to the original flow. Seems like this should be something possible.
Anyone able to offer any hints on how to do this?
