We have just reached 400 agents on our uccx system, only 130-40 are ever logged in at one time. At 401 the system goes into partial service. Any way around this?
We have just reached 400 agents on our uccx system, only 130-40 are ever logged in at one time. At 401 the system goes into partial service. Any way around this?
Hi,I've a client with UCCX HA setup (System version: 8.0.2.10000-41).I saw this alert generated yesterday in the RTMT under Alert Central. It came from Secondary UCCX server (It is running as Master). The client has some weird issues since yesterday,...
HiI am getting in report of uccx call reject and when search for a reason i found because [Trigger Max Session, Trigger Failed, Setup Timeout]. can you please help me how i can troubleshoot these three issue
Hi everyone, Is it possible to trigger a UCCX script when an agent receives an Outbound Preview call? I need a script because CUIC reports for campaigns are quite poor, so I was thinking about creating custom variables with the called number, name, ...
UCCE version 11.6.1 / CUCM version 11.5.1In our environment, we are still using Cisco IP Communicator for our UCCE agents. Since it is obsolete, we wish to move to Cisco Jabber to handle the calls. But we have noticed that when we add a CSF device fo...
Hello All, Does anyone know of a person or company that provides support for UCCX, especially scripting. Its my understanding Cisco does not offer support for scripting. Looking for just occasional help here and there on an hourly basis and not a h...
Hello Experts,Some of our Finesse agents get disconnected and loged-out with the following error message (please see the attached screenshot)The agents are not using VPN as they are in the officeon but distanaced from UCCX servers. . The pipe connect...
HelloTraffic Analysis Report it show to me Total Incoming Calls 300, but when i see call presented report show 225 calls, why the number not matched what's different between two valuesalso when i show "called number summary activity report" show 1090...
HelloI need some help on how many calls hit the specific icm script in the last month.can anyone provide me the sql query or DB table that I need to look for that.regards,Kavle
Hello,I need a sample script that allows the agent after answering the call to transfer the caller to another queue without affecting reports or making overflow issues within the main script.Thanks.
Hi Team ,I need some help in pulling the query information in a single report. I have a query where I can pull data for the call got blind transferred to destination script only .below is the query I am using to pull the data for the total call trans...
I'd like to have a CCX script utilize REST API to gather and then modify phone attributes in CUCM. I've successfully done this for Meeting Server however, CUCM uses SOAP which throws a monkey wrench in my brain. My settings (which fail) in the REST s...
After a CUCM IP address change of I have followed the documented procedure here - Cisco Unified Contact Center Express Administration and Operations Guide, Release 11.6(1) - Update Unified CM IP Address Change in Unified CCX [Cisco Unified Contact Ce...
Cisco Unified Contact Center Management Portal 12.6ES10Render gadget failure: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
All, looking for the steps to rename a phone queue in UCCX. Thanks in advance!
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