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Hi, All, When a call arrives at CTI Route Points, the MOH is playing during the queue for the agent. But when the call comes through MGCP-Translation Pattern-CTI Route Point - MOH is not played.    

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utwo by Level 1
  • 1103 Views
  • 15 replies
  • 0 Helpful votes

Hi...I'm facing an issue after I re-host License MAC the UCCX from the TAC. And after that, the UCCX CLI shows the warning "test - validate_network : Error, hostname is missing from /etc/hosts".This warning only appears on Publisher, but on Subscribe...

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iteka by Level 1
  • 334 Views
  • 1 replies
  • 0 Helpful votes

Hi All any idea or possibility if we want to create a schedule export in icmDBA as a backup config for PCCE in addition to backup SQL?  please give me input if you have any opinion or reason. thanks

Hi  According to Cisco >>> https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/Unified_CCX_Software_Compatibility_Matrix_for_1251.html#_Toc142577600It mentioned UCCX is supported with CUCM ...

zamchoi by Level 1
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  • 1 replies
  • 0 Helpful votes

Hello Dears,   I'm trying to configure Live data on CUIC 12.5 with no luck:   admin:set live-data cuic-datasource <FQDN> 8444 CUIC\adminEnter password:Error: Invalid side A Live Data configuration data Notin that AW configured correctly:   Primary AW...