Is there a software tool that will export the Application configurations from UCCX?It would really be handy to be able to see all the associated files and their foldersI've inherited a mess and would like to clean things up, but don't want to move or...
Forum Posts
Agents using Cisco Finesse with Dutch language settings are experiencing sudden changes to English (en_US) without any apparent cause. This issue, affecting both agents and supervisors.We checked the browser and dutch is the default language of the b...
Hello Dears, I have UCCX 12.5SU3, I tried to customize a report by adding a new column which will depend on the talk time, if it's less than two minutes then it will give 1, and if more than two minutes will give 0, I copied the "Agent Wrap-Up Data D...
I have a user that would like to use Power BI "to automate the phone data visualization reports for the office". Because the report is delivered as a .zip file, it is being extracted from the email manually, then processed. Is there a way to email th...
I'm retiring some CSQs and their related SkillsCan I delete a Skill without removing the Skill from Resource, or will that cause problems?It would be handy if I could just delete the Skill and CSQ, and that would remove the Skill from the resource (a...
Hi,I can see details on the web around Webex Suite, Meeting and Webex Calling with regards to Cisco's new data retention policy can be setup to 1Yr (or 360 days). But does also also cover Cisco Webex Contact Centre Call recordings and Storage (WxCC) ...
Dearfor you support and advise, should the UCCX has the same DNS server IP addresses and the domain name as the CUCM, as I am going to change the DNS server IP and domain name of the UCCX thank you
We have an issue wherein only one user is being affected. Randomly, she can see an error "Lost connection to XXXXXX. Please wait for a reachable Finesse Server to be found." She mentions that she still has an internet as well as, her other colleagu...
Hi, we need to remove subscriber node from UCCX cluster. We want remain with only primary single node. How can we do this, in a "correct way"? I mean, how can we remove this server in any primary's DB table and/or cluster's settings...? We must do ...
Dears, i am facing issue with only 2 users who are not able to see the Agent Teams available in Agent Team Real-Time report. please support if anyone had the same issue.
Running CVP v12.6. I am using the Rest_Client element in CS to do a web service call and am getting a JSON array response back. I have a requirement to handle calls based on the array counts. Within an Action Element-Set Value element, I tried doing ...
This isn't a question....more of a "you need to be aware of this one". Customer has a UCCX 11.6 system they are finally being forced to upgrade to 12.5. CUCM is currently at 11.5, and will get upgraded in a few days. After upgrading the UCCX cluster...
Is there a way to get a list of all agents assigned to a specific attribute or PQ?? Thank you
Resolved! "No devices found" for New Finesse Users
I've recently run into an issue where two new Finesse uses receive "No Devices Found" even though they are provisioned and successfully logging into Jabber. I tried a different extension on their device, and had them use that, and it produces the sa...
HelloWondering what I'm doing wrong and hoping someone can help. We had a report created that shows the service level per interval hour for each Final Queue Name. It had the summary row which added up total calls, average service level across those q...
