Websocket support in UCCX 11.6 (1)

[deepaksharmainnovaccer]

Hi,

I am working on Finesse notification subscription on UCCX 11.6 sandbox.

I am able to fetch the events using BOSH but I want a web socket connection.

As per https://developer.cisco.com/docs/finesse/#!managing-notifications-in-third-party-applications/managing-notifications-in-thirdparty-applications 

Finesse supports both Web socket and Bosh and web socket is the default way of connection, but I cannot subscribe to events through web socket.

I have tried both endpoints:
wss://hq-uccx.abc.inc:7443/ws

ws://hq-uccx.abc.inc:7071/ws
But none of these seem to work.

What I am doing wrong?

Please help.

[realexan]

Hi @deepaksharmainnovaccer,

Are you using finesse.EventTunnel, as mentioned in the samples in the document that you posted, or are you using a third-party javascript library? Please include more details about your implementation, like the javascript library used, code snippets, etc.

regards,

Renjith.

[deepaksharmainnovaccer]

Hi @realexan,

I was using strophe.js. I couldn't find support for websockets in ucce 11.6 SO i settled with BOSH. It's working as expected.