05-08-2014 03:22 AM - edited 03-14-2019 01:25 PM
i have a call handled by an agent in my call center but i cannot find it in the webview call type report but in the webview database route_call_detail table i find it ? hope for your help
call is received at 10:34 but the call type first period start from 15:30 !!
and i have attached the SQL query results.
05-08-2014 08:26 PM
Hello Ahmed,
So you meant to say that for the whole day the Call Type Report is starting only from 15:30 ? And you are not able to find 10:30 Interval ?
Have you checked for any other Call Types ? Was there any failure happened in any of the components ? The RouterCallKey's doesn't look normal.
Regards,
Senthil
05-13-2014 01:24 AM
Hello senthil,
i had a power failure happened to the core switch of side B in that period of time and i don't know why that call don't appear in call type report and do appear in the database route_call_detail
Regards,
Ahmed
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