06-11-2014 11:19 AM - edited 03-14-2019 01:31 PM
What is the difference in privileges between Primary & secondary supervisors for the agent teams?
06-11-2014 12:29 PM
I've never seen any functional difference between them.
From a reporting standpoint, the Primary supervisor is the one that will show as the supervisor in the Agent Team reports
06-11-2014 12:39 PM
Primary is who the team reports to, the primary can appoint secondary supervisors within the team who will be able to also have supervisor desktop functionality.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide