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What is the difference in privileges between Primary & secondary supervisors for the agent teams?

indhu_ak1
Level 1
Level 1

What is the difference in privileges between Primary & secondary supervisors for the agent teams?

2 Replies 2

I've never seen any functional difference between them.

From a reporting standpoint, the Primary supervisor is the one that will show as the supervisor in the Agent Team reports

-Jameson

rossporubski
Level 4
Level 4

Primary is who the team reports to, the primary can appoint secondary supervisors within the team who will be able to also have supervisor desktop functionality.