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If we use 7960s and 7962s, with thin clients which connect back to VDI, will silent monitoring work for the supervisors of the contact center? I don't see how since the physical phone would send the RTP stream to the PC port which would contain a thi...

Dear Alli need to know how can i fill the file name here if i need to play audio form CVP ,http://X.X.X.X/en-us/app/ASA/WH.wav OR http://X.X.X.X:7000/en-us/app/ASA/WH.wavi try a lot of thing , but is not working.Is it required any other step befor ?T...

Hi i receive those errors in ICM event  VOIP2066 Could not initialize the connection to the CallManager database. AXL error: [19: SPLKAXL_RET_GET_LOGIN_FAILED]. SPLKAXL2016 Failed to get CallManager Login from LDAP. Error(27:The entry does not exist....

This is quite interesting issue I am running into, we have setup personal queues and all agents have direct DID, the calls should route to the agent’s Voicemail when they are not logged into the Queue.Problem:Dialing Agent Extension 8905 from a Cisco...

Dear Folks,I know that a UCCX script can query SQL data base and retrieve required information from the table based on the callers input.Is it possible to qery and retrieve the information from xml web service based on user input.Unfortunately the in...

Hello, We're currently moving forward with a migration from 7 up to current 10. One of the most important pieces currently running in our environment is web services. Reading through the benefits info on the 10 Datasheet, http://www.cisco.com/c/en/us...

Hi,Our system:CUCM publisher running 9.1.2.10000-28 CUCM subscriber running 9.1.2.10000-28UCCX publisher running 9.0.2.11001-24 aka 9.0(2) SU1UCCX subscriber running 9.0.2.11001-24 aka 9.0(2) SU1 We were performing some DR testing on the weekend and ...

I have successfully gotten the Wallboard 2.4 and others working on 8.x but still have issues with the Gila Wallboard.  Does anyone have a modified version of this wallboard working on uccx 8.x?Thanks,

b.eman by Beginner
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We have strange problem in UCCX 7.0(1)SR05. in admin page all menus work properly(update/delete/Add) but inapplication/ application management we have problem. When we update the existing application the following error resolved. (add new application...