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Everyonce in a while not often but everyonce in a while I am seeing this error message.It does not seem to have any effect on the system or any otyer server or application that is running.Could someone please explain to me what this is and where I sh...

Hi Experts, We are facing an issue wherein the Termination Call Detail table records show different values for the "Peripheral Call Type" field than expectedWhenever the supervisor uses "Barge-In" to barge into an active Agent call, the "Peripheral C...

Hi to everybodyI have a problem with https WebServices with self-signed certified.In NetBean i have realized a java class, after i add certificate to keystore. I send a Soap Request message and receive a Soap Response messageIt's work fine. Then I ha...

Hi, While we try to login into diagnostic framework tool using the proper credentials, web page throws 403 forbidden error message. If we look into log file naed diagnosticframework.log, we are getting the following message. "Domain authorization i...

Which Cisco IP Phone model that wont support Cisco agent desktop to login? 

Hello,Can anyone confirm the following?UCCE IPPA can display incoming caller ID? (not the CTI call control group extensions)Any additional information on methods to achieve would also be greatly appreciated. 

hello everyonei config a ucce and use CVP to play the promp.the IVR need to use TTS . now the TTS receive the Gateway send text and creat the audio ,but the gateway not play....i only config GW....the attachment is my CVP script and TTS audio confign...

Hi,I am trying to find if there is any integration available between eGain and UCCX, outside of the 'out of box' UCCX solution.I know there is a integration available between UCCE and eGain through a solution plus program, so my question for UCCX is ...

My Cisco 2811 router is in ronmon mode and I have tried all the documents to assign an IP address to the router. I am preparing it to download an IOS but I can't ping the Router from my PC.  I am connected to the console port and I have a compact fla...

Hello, I am trying to increase the rings for a Team in CCX. I found instructions for how to do this in version 4 but I haven't found this for 8.5. Is this possible? Thank you in advance, Pelton Esannason

What is the difference in privileges between Primary & secondary supervisors for the agent teams?

Anyone have success creating a UCCX app for returning an address via Whitepages.com's reverse lookup API?http://pro.whitepages.com/developer   

Good Afternoon,               I have searched all over but cannot find an answer to my specific question. Currently we have provided our customers with a way to bypass our central queue to access an automated self help option. This option uses the "*...