Hi I have a issue. The UCCX trigger suddenly did not work, and I had to restar the engine service. The log service down at 12:57. The log indicate Critical, Cisco Service Manager message.The UCCX version is 8.5.1.10000-37TIACristian.
I have a requirement based on this example.IVR with 3 options 1,2 & 3. Each option hits a corresponding skills-based CSQ (CSQ1, CSQ2, CSQ3). There are 9 agents each with a competence for each of the 3 skills. Each agent will have varied competence...
The CVP Operations Console has a feature to enable SIP ping Options.If you configure a SIP server group and enable heartbeats, the CVP Call Server sends a SIP ping option ever X seconds.We have a SIP Server group for the CUCM servers and a group for ...
Hello,
Can anyone explain to me why when I create cti ports I have to add those cti ports to an application user and sometimes I don't need a cti port associated to an application user in cucm version 8. For example when we configure 911 we created ...
Hello,Do I need to use Dequeue step after a successful Call Redirect step? Basically, I am queueing the call and collecting the estimated wait time. IF wait time is more than certain parameter (3 mins in this case), giving caller an option to leave...
I have UCCX - IVR ports 140 ( 2 servers in HA , 70 ports each) ; 70 Premium seats.At one point I thought cisco stated I could have 140 agents / supervisors logged in concurrently due to the HA server port count. But reading other forum discussions...
Dear all, Recently I removed the Ldap sync and re-established it back but after this I am unable to login into theuccx appadmin page but am able to login into os admin page, when i checked in uccx service listuxl and axl service is not runningcan any...
Hello All, The agents call is recording maximum upto 15 minutes , then the conversation is not getting recorded. Is there any settings we can make to increase the timings? User is using Cisco Quality Management for voice recording for agents
Hi all,We have the following requirement:AddingWrap-up codes: Wrong Number, Sales Lead, Call BackReason codes (for Agents not being available): Out of the office, Meeting / AdminHow can I do it?Any help will be appreciated.
Did anybody successfully configured a Driver (jtds-1.3.1.jar) to use with SQL 2008 on UCCX 10.1? I a getting the following error when I tried to upload it. "Error Occurred while validating the driver. Unsupported major and minor version. Refer to Ad...
Hiwe have installed UCCX 9.0.2 with Enhance agents seats license.We are not getting browser tab option on Desktop administrator Workflow groups------> Default-----> CAD Agent .....> User interface.Any one can advise? BR Irfan I have attached the scr...
Hello, we have delpoyed UCCX 9.0 and have a question - what type and number of licenses for UCCX do I need for ASR/TTS integration with MRCP server (from SpeechPro company - VoiceNavigator)?Do we need to upgrade license to Premium?
Hi all,We are working on a UCCE system version 9.0 with CVP 9.0I need to know in case a caller got transferred to an agent and then the call got disconnected, if it is feasible to re-send the caller -once he calls again- to the agent he was talking t...
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