what is UCCE in simpler terms and is finesse a part of UCCE?

[poetforcrises]

I want to achieve the purpose of sending social interactions over to cisco's platform however upon my research i have found that UCCE is a platform responsible for customer experience, however i also found that agents can handle these interactions via Finesse desktop client. This has created a little confusion for me as i need to use the APIs. Can anyone please provide a little clearance on what the difference between these two products is and possibly explain some hierarchy between them as well?

Thanks in advance  

[poetforcrises]

I want to achieve the purpose of sending social interactions over to cisco's platform however upon my research i have found that UCCE is a platform responsible for customer experience, however i also found that agents can handle these interactions via Finesse desktop client. This has created a little confusion for me as i need to use the APIs. Can anyone please provide a little clearance on what the difference between these two products is and possibly explain some hierarchy between them as well?

Thanks in advance  

[jofrumki]

Hello @poetforcrises 
I believe your question should be directed towards the following community to get a response from the UCCE SMEs.
https://community.cisco.com/t5/contact-center/bd-p/5926-discussions-contact-center

Thank you

[poetforcrises]

Thank you for the suggestion! I will try it out

[essdee]

This is a good resource to aid your understanding of the architecture and hierarchy surrounding UCCE and Finesse.

UCCE & Finesse Architecture 

Hope this helps.

[bill.king1]

Finesse is used as a part of UCCE (and UCCX as well).
UCCE/UCCX are the brains of routing the calls/storing data/etc, and Finesse is the desktop that the agents use.
Here's one of the design guides that should give you what you need.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_2/design/guide/ucce_b_ucce_soldg-for-unified-cce-1262/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html