Is a hunt group in use for the IVR to reach the internal extensions? CFA settings on individual extensions are ignored if a call comes via a hunt group. They do work, of course, if calling extensions directly.It might be worth exploring the use of Si...

There's a report within Cisco Unified Intelligence Center (CUIC) called 'Application Performance Analysis Report'. This report details the number of calls presented, calls handled and calls abandoned for each application in use on UCCX.I have schedul...