Yes you can ...
You can use Agent Greeting along with the Whisper Announcement feature. Here are some things to consider when using them together:
- On the call, the Whisper Announcement always plays first, before the Agent Greeting.
- To shorten your call-handling time, you may want to use shorter Whisper Announcements and Agent Greetings than you might if you were using either feature by itself. A long Whisper Announcement followed by a long Agent Greeting equals a long wait before an agent is actively handling a call.
- If you use a Whisper Announcement, your agents probably handle different types of calls: for example, “English-Gold Member-Activate Card,” “English-Gold Member-Report Lost Card,” “English-Platinum Member-Account Inquiry.” Therefore, you may want to ensure the greetings your agents record are generic enough to cover the range of call types.
source: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/configuration/guide/agwa85fg.pdf
(page 18)
Brian
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