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Wrap Up Custom Gadget

ello,

 

I am working on a custom wrap up gadget with external list of codes. The wrap up options show up when a new call has been answered. The gadget works with no issues.

 

The problem I can't fix is when refreshing the browser, the wrap up options are not loading back, since they are executed to be loaded when a new call arrives.

 

I was trying to use the "handleUserLoad" event to load the user or the dialog and based on it to work with the wrap up options, but from some reason, during this step, non of the two available.

 

Will be very grateful for any advice.

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VIP Advisor

Re: Wrap Up Custom Gadget

You might have better luck on the developer side of the forums:
https://community.cisco.com/t5/contact-center/bd-p/j-disc-dev-contact-center

Anthony Holloway

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Beginner

Re: Wrap Up Custom Gadget

Thank you Anthony. Will try on the other forum...
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