I'm trying to understand how to properly configure AQM phone based recording with Extension Mobility. I have been able to get call recording working with a phone that is hard set with an extension and associated to a user account. However, all of our...
Forum Posts
Resolved! Resource Skill CSQ prioritization
Hello everyone.Lets say i have three Resource Skill CSQs set up in my UCCX 11.5. Each CSQ contains one particular skill, i.e.CSQ_1 -> skill_1,CSQ_2 -> skill_2,CSQ_3 -> skill_3.All CSQs are FIFO and uses "Longest available" selection mode. All agents ...
We have UCCX version 12 and ASR/TTS server VoiceNavigator. I m used standard script for testing ASR and TTS. I also created MRCP ASR provider, dialog and server, MRCP TTS server and provider. All services status "IN SERVICE". When i tried to test scr...
I am looking for a solution where the Original Party ANI is passed on to the transferred party. The scenario is as below 1. Calls comes in from the PSTN (Customer 1) - CUBE - CVP - ICM - CVP - CUCM - Agent 2. Agent decides to do a warm transfer to th...
Hi All, Good Day. We encountered an error wherein there is an incorrect report in CUIC. Upon checking, there is one call that has a duplicate Node-ID-Sequence-ID and they have unusual information. Kindly see below image of the report. Detailed Cal...
Is there a place to find definitions for what each State means in call history such as Reserve?
In UCCX, when creating an outbound IVR script, is it possible to read a value from the contact file into a variable in the script? For example, if I wanted to read the account number associated with the contact and perform a lookup based on that ac...
Hello everyone, hope everyone is well and thanks in advance for any inputs / suggestions to my questions !!!I've got a UCCE 10.5 environment and I've been asked by my network security team to patch a few of my Windows based servers (Roggers, PG's, HD...
Hi,I need to set the condition that if any agent is logged to that SkillGroup, the call must be send to the label I've set, can anyone help me? Thank you very much.
Resolved! UCCE ECE Variables
Trying to find out if theres a way to see how much of the allocated memory each variable is actually using. Problem is I'm coming into an environment where I do not know exactly what each one is being used for and we are running low on memory availab...
Dears, I have a small question here, are call variables ,like get digits for example , stored somewhere at the UCCX database ?? Or they get wiped once the call ends ?? Regards,
I've set up a gateway to use a vvb which points to cvp. We have other sites, locations using the same setup and cvp On the gw I receive, as part of the ccsip message 302 error. any pointers? The inbound call hits the gw, is then translated to inser...
Dear Team, I have two Cisco 4451 CUBE at Remote Office on which SIP Trunk are terminated, those should also be in redundant.I also want to configure SRST on those as they are part of Cisco PCCE 12.0 setup as (Remote Office)Please advise how should I ...
Hello , Kindly I accidentally Deleted Script from UCCE and I need it urgently so where i can find the default path of the repository for Scripts and where i can find the deleted items and I need to know the path to recover it waiting for your feedba...
I have what I hope are two really easy questions for UCCX 11.X CUIC dashboards that I am creating for a customer. Is there a way I can display a count of all calls in all queues in real time? I can display a count of calls in each CSQ separately, b...
