Wrong time for Media Dialog on Finesse API

[ivan.gemmet]

After testing it in multiple different CCE version it looks like I found a bug on the Media Dialog on the Finesse API. I tested with CCE version 11.6 and 12.0 and also did the same on a dCLoud PCCE 12.0 environment.

The startTime and the stateChangeTime for media dialogs are not in UTC but the current timezone the server sits even they are defined as a UTC timestamp (having the Z at the end).

You can see this on an example on the attached screenshot. On the left you have a Media Dialog and on the right a Voice dialog. Both where made within 5 minutes.

Is there any possibility to change this and get the timestamps in UTC?

Thanks,

Ivan

[dekwan]

Hi,

I will forward this to the Finesse team for them to look into. I'll update you when I hear back.

Thanx,

Denise

[dekwan]

Hi,

Sorry. I thought I had provided a reply to this.

The startTime and stateChangeTime fields are in local server times. The Zs were accidentally added to string which is incorrect. I will raise a bug for this issue.

Thanx,

Denise

[ivan.gemmet]

Hi Denise,

Could you provide me the issue number for the bug you raised?

Thanks,

Ivan

[dekwan · Accepted solution]

Hi,

CSCvs57161: Wrong time for Media Dialog on Finesse API

I *think* this bug is external. If it is not, it is showing to be Resolved in 14.0.

Thanx,

Denise