Hi there,
Is there any way the WxCC [Webex contact center] agent can be configured to choose multiple wrap-up codes? I couldn't find any related documents or references in the Cisco documentation, so please let me know if it is possible or not. Currently, an agent can only select one wrap-up reason code after finishing a call.
However, in CCX, we have the option to choose multiple wrap-up codes if needed
Regards,