WxCC wrapup query

[Shalid Kurunnan Chalil]

Hi there, 

Is there any way the WxCC [Webex contact center] agent can be configured to choose multiple wrap-up codes? I couldn't find any related documents or references in the Cisco documentation, so please let me know if it is possible or not. Currently, an agent can only select one wrap-up reason code after finishing a call.
However, in CCX, we have the option to choose multiple wrap-up codes if needed

Regards, 

[Dimitri Bokatov]

Hi Shalid, 

Wrap-up reasons are strings that indicate the completion & classification of interaction and are mandatory. Currently, agents can select only one wrap-up code per interaction. Multiple Wrap-Up Reasons is a roadmap item that will replace the current radio buttons with multi-select checkboxes.

[CharlesSmith]

Hi Dimitri,

Has a timeline been established for the Multiple Wrap-Up Reasons on the Roadmap?