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Status: Shelved

The ability to send email notifications for Faults is a great feature, but I only realized today that it must be enabled for each fault individually. The text under the setting implies that you simply need to turn this switch and will receive notifications:

"Automatically sends email when notification enabled faults are detected"


Just enabling the "Email Notifications" on the "Faults" tab under "Insights" does not actually do anything. It appears that you have to click the triple dots to the right of each fault (Enable Email Notifications) and configure it to send a notification to a specific recipient.


Given the above, I think the following would be helpful additions:

1. Add more columns (by selecting the gear) to show:

a. Which faults are setup for email notifications (this should be a default).
b. Which Email addresses configured as recipients for those faults.

2. The ability to select multiple faults at one time and then enable email notifications as well as configure the recipients.
3. On the main "Fault Settings" tab, add a tool tip to indicate that you need to enable each fault separately, as well as configure the recipient settings.

5 Comments
Status changed to: Under Review

Thank you @mvendl for this idea. Please subscribe to this post to stay updated. Our product teams are reviewing this idea. We will update the idea status as we understand more details. 

Status changed to: New
 
Status changed to: Under Review
Tyrese Jackson
Moderator Moderator
Moderator

Hi and thank you for the idea! It has been accepted for further discussion within our internal team. Stay tuned!

sramgola
Cisco Employee
Cisco Employee

@mvendl circling back on this idea--currently there is no option to enable email notifications from the Insights > Faults tab; only to enable auto case creation (this button is only visible to admin users). If auto case creation is enabled, that shows in the 360 view as well as in a column called open cases.  

The PM team is considering how they might also add a button to enable email notifications and corresponding column for whether notifications are enabled (Y/N), but explained that because this functionality is unique to admin users, the details of whether notifications are enabled and who receives the email / is cc'ed on the case should be managed exclusively in the admin settings. Content visible to all users in the Faults tab should be relevant to all users, meaning resolving faults that have already occurred, e.g. case creation.  

We will circle back with more information on your email notification request.  Hope this helps!

Status changed to: Shelved
Tyrese Jackson
Moderator Moderator
Moderator

Thank you for being a CX/PX Cloud user. We do not currently have plans to develop this specific feature, but please continue to share feedback and stay tuned to future releases!