CX Cloud Idea Exchange

I think it'd be a great feature/help to have the capability to add/import Software/Subscription only Contracts to CX Cloud directly (via 'Add Contacts' option from Admin Center).  As of today, this feature is missing and the admins have to go through Cisco TAC to have it done.  ... View more

Hello Team, In the Fault Catalog, some faults are related to some models of devices, while others are related to other models. It's difficult for the customer to check dozens of faults to find the one matching their device. It would be a lot to easier to have the option to search by product family. This doesn't even have to be through a filter, but to simply type '9300' for example in the search box, like you would search a Webex chat, and display all faults that mention 9300 in their content/description text.   Thank you. ... View more

At CX Cloud > My Portfolio, the Customer is able to check a lot of good info related to their Contract: It would be awesome if there was a Global tab with "Global Parameters", for example: A Customer with Cisco ISE 2.7 P10 would have the possibility to click on the Global tab and check: . How many Customer (in percentage) are using ISE 3.3 Patch 2 (the Suggested Release) . The TOP 3 TAC Cases related do ISE 3.3 . The TOP 1 ISE version used Globally (for example ISE 3.2 Patch 5) This way the Customer would have the possibility not only to compare "his Parameters" with "Global Parameters" (to better understand "his gaps" in comparison to the rest of the World), but also to better prepare for future upgrades via the TOP 3 TAC Cases related to the Suggested Release. Any possibility to integrate such feature in roadmap ?   ... View more

Advisories do not compare affected software versions of a security advisory with the ones used in the environment. A recent example is CVE-2024-6387, which just affects IOS XE 17.14, and is fixed in 17.15.1 Devices running IOS XE 17.9.x are flagged as potentially affected, but clearly cannot be affected at all. The platform (which we pay for) should reduce manual work, not just present the same things differently. The expectation is that the manual work to compare security advisories with the environment is no longer needed, especially for such basic things like software versions. This is the promise of the service, where it currently lacks real benefit. I even expect it to verify if I am using affected features in my environment based on the information DNAC/CCC has. I also would like to see that acknowledgements made in the CX portal are automatically reflected in the Security Advisories section of DNAC/CCC and vice versa. I was told in SR 697979885 that the current state is not a bug, but that everything works as designed, and asked to share my feedback in this portal. ... View more

Send e-mail notification for expiring licenses within the next 3 months ... View more

We currently have 176 assets that we have purchased support on.  The signed contract is not reflected, even though it has already been renewed.  Apparently that it's because the contract is in a status of "signed" and "active" and CX only recognizes devices as active if the status is only "active".  Can you you please resolve this ? ... View more

There should be a feature to set up scheduled and recurring reports based on the selected columns of each tile (Assets & Coverage, Lifecycles, etc.,) instead of having to manually run daily/weekly/monthly reports. Additionally, there should be an option to email those reports to multiple email addresses. ... View more

Hi Team, While searching for an asset, it would be helpful to be able to download the latest or recommended software at that page, without needing to go to software.cisco.com. ... View more

I would like to consolidate authentication across services so when you log into CX Cloud you don't have to log into each of the services  separately.  Ideally the SSO would also be set up with 2FA for added security. ... View more

Hi CX Cloud Team! I’d like to suggest an important improvement for vulnerability management in CX Cloud. Currently, the way vulnerabilities are handled and displayed on the platform does not meet day-to-day needs well. I have to navigate through multiple screens just to identify which devices are actually affected, and checking vulnerabilities through the device inventory is too broad and not very intuitive. Many times, it’s difficult to know exactly which vulnerabilities impact each device. The “PSIRT” report model from the former SNTC/CSPC Collector (as attached to this suggestion) was perfect for this type of control. With it, I could quickly see each device, all the vulnerability details, and prioritize remediation much more efficiently. This model allowed me to: Clearly and objectively see, in a tabular format, all vulnerabilities associated with each device. Make it much easier and faster to plan and execute remediations, since actions are taken per device (not per individual vulnerability). Easily export the data to Excel/CSV and use it as needed for operations. This kind of consolidated and practical view is exactly what’s missing in CX Cloud today. Therefore, I request: The implementation of a native, detailed per-device report, following the same standard as the old PSIRT from the SNTC/CSPC Collector (hostname, IP, type, model, version, advisory, severity, CVE, status, etc). Or at least, the availability of an API with this same level of detail, allowing automated report generation whenever needed. This would bring real agility and value to anyone managing vulnerabilities with CX Cloud. Thank you! ... View more

Currently the patching process is being tracked and monitored via an excel spreadsheet. The idea is a dashboard that will track a PSIRT from discovery through upgrade for the critical and high impact alerts. ... View more

Add the "Reason" and "Comments" columns from the SNTC portal to the CX portal. We use these columns to keep up with the coverage status of each device. With out these columns, we have no way of knowing if something is being decommissioned, is under warranty, or should be renewed. I really don't want to go back to the spreadsheet nightmare or having to investigate every device and possibly miss renewing a device.  ... View more

Hello team, I would like to share some important feedback regarding the CX Cloud portal. Previously, when we used the SNTC portal (formerly Cisco CSPC collector), we were able to view vulnerability reports (PSIRTs, Field Notices, etc.) in a granular way: each line indicated exactly which device was affected, making it possible to identify when a single device had multiple vulnerabilities, as they were listed separately, one per line. Currently, in CX Cloud, the presentation is consolidated, showing only the number of devices impacted by each vulnerability, without the detailed breakdown per asset. This model significantly hinders our work, especially for reporting and internal analysis, as we need this level of granularity to: Quickly identify which devices are vulnerable. Correlate with internal inventories and systems. Prioritize remediation actions effectively. We would like to know if there are any plans to evolve CX Cloud to also allow for the export or visualization of this line-by-line detail, as was previously available in SNTC. Thank you for your attention. I am available for any further clarifications. Best regards, ... View more

When checking advisories for a certain assets under "Assets and Coverage" I can't go back to the advisories list after viewing the advisory detail. I have to close the advisory window and go back back to the asset. It doesn't feel easy or practical to do this every time I want to go back to the advisories list. Check the image. ... View more

Caltrans is requesting a feature for the CX Cloud portal. We would like to see if we can use the SNMP location string as the source for the physical location for our Cisco devices. Currently the physical location is tied to the shipped to address from the contract, not the actual install location.  ... View more

It would be good with a feature where we can generate an automatic report with all data in CX cloud or parts of it. A summary version and a detailed version of the report would be good. For example, I can choose to create a report that contains a summary of the data under "Assets&Coverage" but detailed for the data under "Adoption Lifecycle " or "Advisories". Importing CSV files is not sufficient. We would like for example to be able to generate a detailed report (Excel or PDF) for all Advisories with all details for all assets in one click. ... View more

In My Portfolio | Assets & Coverage | Product Family, I'd like to see a 'select all' button from which we coud deselect items. When you have fity or more product types, selecting all and deselectig a few would be very convenient!     ... View more

We would like the ability to search or filter CX Cloud specifically by a transceiver module of an SFP. Today we cannot search or filter on transceiver details.    Please see ticket SR 698793300 for additional information. ... View more

For seed files that are imported having the source label added to the Telemetry asset showing if it came from seed file or not will help focus on asset's that didn't come from seed file  ... View more