CX Cloud Idea Exchange

At CX Cloud > My Portfolio, the Customer is able to check a lot of good info related to their Contract: It would be awesome if there was a Global tab with "Global Parameters", for example: A Customer with Cisco ISE 2.7 P10 would have the possibility to click on the Global tab and check: . How many Customer (in percentage) are using ISE 3.3 Patch 2 (the Suggested Release) . The TOP 3 TAC Cases related do ISE 3.3 . The TOP 1 ISE version used Globally (for example ISE 3.2 Patch 5) This way the Customer would have the possibility not only to compare "his Parameters" with "Global Parameters" (to better understand "his gaps" in comparison to the rest of the World), but also to better prepare for future upgrades via the TOP 3 TAC Cases related to the Suggested Release. Any possibility to integrate such feature in roadmap ?   ... View more

Advisories do not compare affected software versions of a security advisory with the ones used in the environment. A recent example is CVE-2024-6387, which just affects IOS XE 17.14, and is fixed in 17.15.1 Devices running IOS XE 17.9.x are flagged as potentially affected, but clearly cannot be affected at all. The platform (which we pay for) should reduce manual work, not just present the same things differently. The expectation is that the manual work to compare security advisories with the environment is no longer needed, especially for such basic things like software versions. This is the promise of the service, where it currently lacks real benefit. I even expect it to verify if I am using affected features in my environment based on the information DNAC/CCC has. I also would like to see that acknowledgements made in the CX portal are automatically reflected in the Security Advisories section of DNAC/CCC and vice versa. I was told in SR 697979885 that the current state is not a bug, but that everything works as designed, and asked to share my feedback in this portal. ... View more

Send e-mail notification for expiring licenses within the next 3 months ... View more

We currently have 176 assets that we have purchased support on.  The signed contract is not reflected, even though it has already been renewed.  Apparently that it's because the contract is in a status of "signed" and "active" and CX only recognizes devices as active if the status is only "active".  Can you you please resolve this ? ... View more

There should be a feature to set up scheduled and recurring reports based on the selected columns of each tile (Assets & Coverage, Lifecycles, etc.,) instead of having to manually run daily/weekly/monthly reports. Additionally, there should be an option to email those reports to multiple email addresses. ... View more

Hi Team, While searching for an asset, it would be helpful to be able to download the latest or recommended software at that page, without needing to go to software.cisco.com. ... View more

I would like to consolidate authentication across services so when you log into CX Cloud you don't have to log into each of the services  separately.  Ideally the SSO would also be set up with 2FA for added security. ... View more

We've setup Cloud CX and noticed that there is a major issue which can cause a lot of confusion for customers working with this platform. If you have a device that is covered under a contract that is expiring, and renewed its coverage under a new contract number, Cloud CX will NOT show this.  It will incorrectly show that the contract is expiring, raising false alerts, when it should in fact show that the device is expiring but its coverage is continue through a different contract. This is really disappointing as it created a false alarm within our organisation. Cisco should address this issue asap as device contracts and coverage cannot be properly tracked. I've added screenshots from Cloud CX which shows the product's coverage expiring today, but as you'll see in the second screenshot from CCW-R, the there is a new contract that starts the next day. This should be reflected in Cloud CX. ... View more

Currently, CX Cloud doesn't display some FRUs such as RAMs and Disks. Customers are keen to track these items as they tend to be RMA'ed. If we intend to build a single platform for Cisco devices. All FRUs should be supported and visible in the platform. ... View more

The F5 Networks team is interested in a new feature implementation in CX Cloud, where they would be able to pause the coverage on certain devices as they adding/configuring these devices to be leveraged within their network management strategy with our team here at Cisco.  Would it be possible to implement this feature in a future iteration of CX Cloud, where the team could select a number of devices to pause coverage on or add a button into the 360 degree view of their assets that could accomplish this?      ... View more

Just wanted to share feedback regarding the CX Cloud Agent Telemetry Scheduled Collection. With 2000+ devices, we were seeing CX Cloud Agent Jobs getting stuck if we schedule the Telemetry collection every day. Upon checking, Cisco TAC has suggested to configure the scheduled collection to weekly as there is no other scheduled frequency option is available after daily. My suggestion is, if CX Cloud Agent cannot handle the daily collection with 2000 odd devices, then, if possible, kindly please consider opening the option for selecting the alternate days of thrice a week schedule collection option as waiting for updated inventory for a week is something not desired.   2nd feedback, please add a detail against the asset at what time last the telemetry was collected. Right now, there is no visibility on how old the data is on the CX Cloud page if CX Cloud Agent jobs get stuck and no new collections are happening. I have experience this with my environment installation.   Thanks ... View more

Please add an automation task to run the following reports:   Total # of Devices Current Devices Devices Past Last Date of Support (LDoS) Devices going LDoS in next 18 months Devices Past EoVSS (PSIRT Support) Devices going EoVSS in next 18 Months Current EoRFA Devices (other milestones not crossed) Total EoRFA Devices (non-LDoS) Devices going EoRFA in next 18 months Devices Past Software LDoS Devices going Software LDoS in next 18 months Devices with current software Devices past Software EoVSS (non HW LDoS) Devices going Software EoVSS in next 18 months ... View more

I use the demo account of the CX Cloud almost daily for conversations with my customers. The distinction between the content of SuccessTrack 1 and Success Track 2 is very important. Here is an example that this information is not stored in all places. It is VERY important not to give the customer the prospect of what he thinks he has - or to have to buy afterwards at extra cost. Please make sure that the blue question mark is consistent! ... View more

Hi, Would be great to receive notifications about upcoming release windows - would be best to have notification banner in CX portal itself or at least in beginning via e-mail to administrator of CX Cloud, since during them is not recommended to perform new deployments, reinstall of CX Agent or upgrade of CX Agent, since there is high risk of failure. Thx, Pavel ... View more

My rep advised me to go to this link: cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo and that works. However, the links from that site do not work. ... View more

Designing a new location isn't that difficult. There are plenty of stencils, but some of the ones at Cisco either don't exist or are wrong. Please make stencils a priority when assigning part numbers.  The stencils here: Switches-Cisco Nexus 9000 (ZIP - 33 MB) 17/Jul/2020 Contain an incorrect image for the N9K-X97160YC-EX 48P 1/10/25G + 4P 40/100G. The stencil shows 48 copper ports, but it's all fiber. I believe the documentation is incorrect for this linecard as well.  The datasheet is correct, how hard is it to make sure the stencil matches? ... View more

Certainly. In order to enhance Cisco’s CX Cloud platform, it is recommended to integrate cutting-edge artificial intelligence and machine learning capabilities. This strategic integration would empower the platform to analyze customer data with heightened precision, predict evolving trends, and provide personalized recommendations. This, in turn, would significantly elevate the overall customer experience by tailoring interactions to individual preferences. Furthermore, it is advisable to underscore the importance of robust security measures within the platform, ensuring the protection of sensitive customer data. Additionally, emphasizing seamless scalability would contribute to the platform’s adaptability and effectiveness in accommodating varying business needs and growth requirements. This holistic approach aligns with industry best practices, positioning Cisco’s CX Cloud as a sophisticated and forward-thinking solution for customer experience management. ... View more

Community forum with specific section to have battle cards which can be used to highlight Cisco products as compared to other OEMs. ... View more

notice that many of the posts are really questions, might be worthwhile investing in a chatgpt that would help answer the questions and free up the forum for discussion topics.  ... View more