CX Cloud Idea Exchange

Advisories do not compare affected software versions of a security advisory with the ones used in the environment. A recent example is CVE-2024-6387, which just affects IOS XE 17.14, and is fixed in 17.15.1 Devices running IOS XE 17.9.x are flagged as potentially affected, but clearly cannot be affected at all. The platform (which we pay for) should reduce manual work, not just present the same things differently. The expectation is that the manual work to compare security advisories with the environment is no longer needed, especially for such basic things like software versions. This is the promise of the service, where it currently lacks real benefit. I even expect it to verify if I am using affected features in my environment based on the information DNAC/CCC has. I also would like to see that acknowledgements made in the CX portal are automatically reflected in the Security Advisories section of DNAC/CCC and vice versa. I was told in SR 697979885 that the current state is not a bug, but that everything works as designed, and asked to share my feedback in this portal. ... View more

At CX Cloud > My Portfolio, the Customer is able to check a lot of good info related to their Contract: It would be awesome if there was a Global tab with "Global Parameters", for example: A Customer with Cisco ISE 2.7 P10 would have the possibility to click on the Global tab and check: . How many Customer (in percentage) are using ISE 3.3 Patch 2 (the Suggested Release) . The TOP 3 TAC Cases related do ISE 3.3 . The TOP 1 ISE version used Globally (for example ISE 3.2 Patch 5) This way the Customer would have the possibility not only to compare "his Parameters" with "Global Parameters" (to better understand "his gaps" in comparison to the rest of the World), but also to better prepare for future upgrades via the TOP 3 TAC Cases related to the Suggested Release. Any possibility to integrate such feature in roadmap ?   ... View more

Send e-mail notification for expiring licenses within the next 3 months ... View more

We currently have 176 assets that we have purchased support on.  The signed contract is not reflected, even though it has already been renewed.  Apparently that it's because the contract is in a status of "signed" and "active" and CX only recognizes devices as active if the status is only "active".  Can you you please resolve this ? ... View more

There should be a feature to set up scheduled and recurring reports based on the selected columns of each tile (Assets & Coverage, Lifecycles, etc.,) instead of having to manually run daily/weekly/monthly reports. Additionally, there should be an option to email those reports to multiple email addresses. ... View more

I would like to consolidate authentication across services so when you log into CX Cloud you don't have to log into each of the services  separately.  Ideally the SSO would also be set up with 2FA for added security. ... View more

Hi Team, While searching for an asset, it would be helpful to be able to download the latest or recommended software at that page, without needing to go to software.cisco.com. ... View more

The F5 Networks team is interested in a new feature implementation in CX Cloud, where they would be able to pause the coverage on certain devices as they adding/configuring these devices to be leveraged within their network management strategy with our team here at Cisco.  Would it be possible to implement this feature in a future iteration of CX Cloud, where the team could select a number of devices to pause coverage on or add a button into the 360 degree view of their assets that could accomplish this?      ... View more

Just wanted to share feedback regarding the CX Cloud Agent Telemetry Scheduled Collection. With 2000+ devices, we were seeing CX Cloud Agent Jobs getting stuck if we schedule the Telemetry collection every day. Upon checking, Cisco TAC has suggested to configure the scheduled collection to weekly as there is no other scheduled frequency option is available after daily. My suggestion is, if CX Cloud Agent cannot handle the daily collection with 2000 odd devices, then, if possible, kindly please consider opening the option for selecting the alternate days of thrice a week schedule collection option as waiting for updated inventory for a week is something not desired.   2nd feedback, please add a detail against the asset at what time last the telemetry was collected. Right now, there is no visibility on how old the data is on the CX Cloud page if CX Cloud Agent jobs get stuck and no new collections are happening. I have experience this with my environment installation.   Thanks ... View more

Please add an automation task to run the following reports:   Total # of Devices Current Devices Devices Past Last Date of Support (LDoS) Devices going LDoS in next 18 months Devices Past EoVSS (PSIRT Support) Devices going EoVSS in next 18 Months Current EoRFA Devices (other milestones not crossed) Total EoRFA Devices (non-LDoS) Devices going EoRFA in next 18 months Devices Past Software LDoS Devices going Software LDoS in next 18 months Devices with current software Devices past Software EoVSS (non HW LDoS) Devices going Software EoVSS in next 18 months ... View more

I use the demo account of the CX Cloud almost daily for conversations with my customers. The distinction between the content of SuccessTrack 1 and Success Track 2 is very important. Here is an example that this information is not stored in all places. It is VERY important not to give the customer the prospect of what he thinks he has - or to have to buy afterwards at extra cost. Please make sure that the blue question mark is consistent! ... View more

Hi, Would be great to receive notifications about upcoming release windows - would be best to have notification banner in CX portal itself or at least in beginning via e-mail to administrator of CX Cloud, since during them is not recommended to perform new deployments, reinstall of CX Agent or upgrade of CX Agent, since there is high risk of failure. Thx, Pavel ... View more

My rep advised me to go to this link: cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo and that works. However, the links from that site do not work. ... View more

Designing a new location isn't that difficult. There are plenty of stencils, but some of the ones at Cisco either don't exist or are wrong. Please make stencils a priority when assigning part numbers.  The stencils here: Switches-Cisco Nexus 9000 (ZIP - 33 MB) 17/Jul/2020 Contain an incorrect image for the N9K-X97160YC-EX 48P 1/10/25G + 4P 40/100G. The stencil shows 48 copper ports, but it's all fiber. I believe the documentation is incorrect for this linecard as well.  The datasheet is correct, how hard is it to make sure the stencil matches? ... View more

Certainly. In order to enhance Cisco’s CX Cloud platform, it is recommended to integrate cutting-edge artificial intelligence and machine learning capabilities. This strategic integration would empower the platform to analyze customer data with heightened precision, predict evolving trends, and provide personalized recommendations. This, in turn, would significantly elevate the overall customer experience by tailoring interactions to individual preferences. Furthermore, it is advisable to underscore the importance of robust security measures within the platform, ensuring the protection of sensitive customer data. Additionally, emphasizing seamless scalability would contribute to the platform’s adaptability and effectiveness in accommodating varying business needs and growth requirements. This holistic approach aligns with industry best practices, positioning Cisco’s CX Cloud as a sophisticated and forward-thinking solution for customer experience management. ... View more

Community forum with specific section to have battle cards which can be used to highlight Cisco products as compared to other OEMs. ... View more

notice that many of the posts are really questions, might be worthwhile investing in a chatgpt that would help answer the questions and free up the forum for discussion topics.  ... View more

for the intersight dashboard widget it would be nice to have a way to determine the status of an RMA like in a pop up or flip the tile over when you select a specific option.  I would also like to see current information for FEs that have been scheduled.  A quick and easy way to see who is scheduled, location and time. ... View more

Automate Patching of Cisco Devices through Cloud on Oracle Exadata Introduction Oracle Exadata is a high-performance, scalable database platform that is often used for mission-critical applications. Cisco switches are a key component of Exadata, providing connectivity for the management network and the RoCE network fabric. Patching Cisco switches is an important task for maintaining the security and performance of Exadata machines. However, manually patching Cisco switches can be complex and time-consuming. Automating the patching of Cisco devices through the cloud can help to simplify and streamline the patching process. This can help to save time and resources, and it can also help to ensure that Cisco switches are patched on a regular basis. Benefits of Automating Cisco Device Patching There are several benefits to automating the patching of Cisco devices through the cloud, including: Reduced complexity: Automating the patching process can help to reduce the complexity of patching Cisco devices. This is especially beneficial for organizations with large or complex Exadata environments. Improved efficiency: Automating the patching process can help to improve the efficiency of patching Cisco devices. This can free up IT staff to focus on other tasks. Reduced risk: Automating the patching process can help to reduce the risk of human error. This can help to ensure that Cisco devices are patched correctly and that security vulnerabilities are fixed promptly. Improved compliance: Automating the patching process can help organizations to comply with industry regulations and standards. How to Automate Cisco Device Patching through the Cloud There are a few different ways to automate the patching of Cisco devices through the cloud. One option is to use a cloud-based patch management solution. These solutions typically provide a centralized dashboard for managing and automating the patching process. Another option is to use a cloud-based configuration management tool. These tools can be used to automate the patching process by deploying configuration changes to Cisco devices. To automate the patching of Cisco devices through the cloud, you will typically need to: Choose a cloud-based patch management solution or configuration management tool. Connect your Cisco devices to the cloud-based solution. Configure the solution to patch the Cisco devices on a regular basis. Monitor the patching process to ensure that it is running smoothly and that the Cisco devices are being patched correctly. Best Practices for Automating Cisco Device Patching When automating the patching of Cisco devices, it is important to follow best practices, such as: Test the patching process: Before deploying the patching process to production, it is important to test it in a staging environment. This will help to ensure that the patching process is working correctly and that it is not causing any problems with the Cisco devices. Schedule the patching process: It is important to schedule the patching process for a time when the Cisco devices are not in use. This will help to minimize disruption to users. Monitor the patching process: It is important to monitor the patching process to ensure that it is running smoothly and that the Cisco devices are being patched correctly. Have a rollback plan in place: In case of any problems with the patching process, it is important to have a rollback plan in place. This will allow you to restore the Cisco devices to their previous state. Conclusion Automating the patching of Cisco devices through the cloud can help organizations to simplify and streamline the patching process. This can help to save time and resources, and it can also help to ensure that Cisco switches are patched on a regular basis. By following best practices, such as testing the patching process, scheduling the patching process, monitoring the patching process, and having a rollback plan in place, organizations can minimize the risks associated with automating the patching of Cisco devices. ... View more