CRES shows e-mail in Chinese characters

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03-03-2014 06:04 AM
We have an e-mail recipient who received an encrypted e-mail through the Cisco Registered Email Service (CRES) from one of our employees. When he opens the e-mail, the browser window is white filled with what appears to be Chinese characters. Has anyone seen this before? This is the second time I've seen this happen.
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03-03-2014 06:07 AM
Yes --- please see the following active thread (w/ an example thrown in for good measure)...
https://supportforums.cisco.com/message/4165300#4165300
Adding in also that there is an open defect to address:
https://tools.cisco.com/bugsearch/bug/CSCul88098
Symptom:
When Opening an encrypted envelope using IE11 you are incorrectly displayed a page of chinese characters rather than the envelope contents.
Conditions:
Internet Explorer 11
Workaround:
Use the open online function or forward to mobile@res.cisco.com
Hope this helps!
-Robert
(*If you have received the answer to your original question, and found this helpful/correct - please mark the question as answered, and be sure to leave a rating to reflect!)
Robert Sherwin
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03-03-2014 07:20 AM
As Robet has noted this is a known problem, and has been around for some time; about time it got fixed really, Cisco...
The workaround for your recipient is to use "open online". On the envelope there is a link to open online, if they click that instead of the open button and enter their password it should decrypt correctly.
