01-23-2025 10:36 AM
How do you move the transfer key to the first screen when connected on the layout?
Ours shows it should be 1. Hold 2. End 3 Transfer but when connected it has 1. Hold 2. Details 3. End Call
So users have to push the 4th button with 3 dots to go to the next screen then transfer.
I don't see any "Details" in the softkey layout.
01-23-2025 01:08 PM
I'm assuming you are referring to Webex Calling. You do this in device settings in Control Hub. You can do this by org, location or device.
01-23-2025 02:36 PM
@dugward wrote:How do you move the transfer key to the first screen when connected on the layout?
Ours shows it should be 1. Hold 2. End 3 Transfer but when connected it has 1. Hold 2. Details 3. End CallSo users have to push the 4th button with 3 dots to go to the next screen then transfer.
I don't see any "Details" in the softkey layout.
Hi John,
Not for webex, for a 7821 model phone.
01-23-2025 09:48 PM
What @John Steele meant by Webex Calling is the calling service platform, not the application. On which type of calling service platform are you using the device?
01-24-2025 11:30 AM
Incorrect soft keys could be VLAN issue. Not downloading correctly from TFTP server.
01-24-2025 12:51 PM
To adjust the softkey layout on a Cisco 7821 IP phone and move the "Transfer" key to the first screen, you’ll need to modify the phone's Softkey Template in Cisco Unified Communications Manager (CUCM). Here's how you can do it:
Log in to CUCM: Access the CUCM web interface with admin credentials.
Navigate to the Softkey Template:
Edit the Template:
Adjust the Connected State Layout:
Apply the Template:
If this post was helpful, please click Helpful. If it resolved your query, select Mark as Solution from the dropdown menu in the top-right corner of this reply.
01-28-2025 09:36 AM - edited 01-28-2025 09:36 AM
It is on the third selection, but on the second key of the actual desk phone it shows details instead of end call like the template shows in call manager.
Maybe it's a bug or something but I can't get it to show up, it's a simple config as I've managed call manager for over 20 years now.
We are on Call Manager version 14.0.1.13900-155
05-22-2025 08:03 AM
I have the same problem.
My softkey template works with all 79XX phones but not with 78XX.
Someone did resolv this issue ?
Thanks for all
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide