7921/7925 Active Load shows Unknown on CUCM 9.1

[fei he]

Hi 

We have few 7921/7925 SCCP phones deployed on CUCM 9.1.1.20000-5. The Active Load shows Unknown for 7921/7925. We can see Active Load info for other handsets. It would be handy if we could see firmware load info under Active Load for 7921/7925.

Current firmware version for 7921/7925 are: CP7921G-1.4.5SR1.3.loads and CP7925G-1.4.5SR1.3.loads.

Any idea why active load shows Unknown for 7921/7925?

Cheers

Fei

[Aman Soi · Accepted solution]

Hi Fei,

check the link if it helps.

https://supportforums.cisco.com/discussion/10881226/active-load-id

regds,

aman

[fei he]

Hi Aman

I read this discussion earlier before i posted.I dont think that fits to my scenarios as we are on CUCM 9.1 and 7921/7925 are all registered. Still appreciated your response.

Cheers

[Aman Soi]

Hi Fei,

Just a thought,do you have latest Device pack loaded on CUCM? for 792X?

regds,

aman

[fei he]

Hi Aman

As i mentioned in discussion, all 792x handsets are loading latest firmware 1.4.5SR1.3.

Regards

Fei

[Rob Huffman · Accepted solution]

Hi Fei,

Just to add a note to the good tips from my buddy Aman (+5!)

I think the bug listed by Brad in this note would be applicable here

https://supportforums.cisco.com/discussion/11430991/active-load-id

Cheers!

Rob

[fei he]

Hi Rob

Thx for tips but we client want confirmation from Vendor. We decide to engage Cisco to find out more.

Cheers

Fei

[Aman Soi]

Hi Rob,

thanks for sharing the bug[+5].

Hi Fei,please do share the findings of cisco.

regds,

aman

[fei he]

Hi Aman

Will do.

[fei he]

hi Rob/Aman

Cisco advised this is a known cosmetic issue for many 69xx and 79xx phones under CSCtc10818. But to determine whether phone is running SCCP 17, packet capture is required on CUCM but client decide to not to chase further. That's how we ends.

Thanks again.

Fei

[Aman Soi]

thanks for update.

regds,

aman