7925G wireless phone Extension Mobility

[abdu muhammed]

Hello,

We configured 7925G for extension mobility and the user's device profile has 5 extensions. When the user logs to the 7925 only the top 2 lines are displayed and the other 3 do not show up on the 7925 even though we already have the right (modified) phone templates for 7925 with 5 lines. Any idea why.

Thanks,

[Chris Deren]

Is the UDP profile you are logging in with definitely based on 7925 phone or another model?

[abdu muhammed]

yes, modified the standard 7925 SCCP with 5 lines. It just shows the top two lines but if the user logs to 7962, 7975 phones all the lines are displayed. Also upgraded to the latest firmware 1.4.6.3, no difference.

Thanks,

[Chris Deren]

This is expected due to "extension mobility equivalency", see here:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0110111.html#CUCM_RF_EDCB3C30_00

[abdu muhammed]

To clarify - the issue is that - 7925G is supposed to have 6 lines. I am able to modify the standard phone button template and configure 5/6 lines hard set on the phone. But with Extension Mobility when the user logs in, the phone takes only 2 lines even though the configured UDP for the user has 5 Extensions.

Thanks,