7936 Conference station softkey disabled

[sayeedibrahim]

Hi

I have registered a 7936 conference station on my UCM 7.1

The conference station registered but the softkey is not active.

Appreciate your support

Thanks

[Aaron Harrison]

Hi

What softkey?

That the 7936 is called a 'conference' station doesn't mean anything other than that the phone was designed for use in conference rooms.

It has lots of softkeys.

Aaron

[sayeedibrahim]

True that 7936 is a conference station. It is registered and has an extension assigned to it but the buttons are not active to answer or make calls/conferences.

[Aaron Harrison]

Hi

Can you screen grab the configuration pages from CallManager for the device and line?

Aaron

[sayeedibrahim]

Could you provide to me a screenshot from your side

[Aaron Harrison]

Nope.

Don't have one lying around.

I was suggesting you post yours so we can verify your config.

[David Hailey]

Go to Phone Configuration for the device.  Look at the "Softkey Template" field.  If it is set to then you won't have softkeys available.  This is not a required field and since many folks only enter data in required fields, it is often missed.

Verify this setting and then get back to us.

Hailey

Please rate helpful posts!

[Rob Huffman]

Hi Ibrahim,

Just to follow up on the tips from Aaron and Hailey

You mentioned this in your clip;

"It is registered and has an extension assigned to it but the buttons  are not active to answer or make calls/conferences."

To start a call or answer a call on a 7936 no Softkey is required, you just press the

button with the Handset icon on the 7936.

For MeetMe;

1. press the pick up handset to get dial tone
2. Press Menu button > Call functions > Meet Me

3. Enter the meet me number.

Hope this helps!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

[sayeedibrahim]

Hey everybody

Thanks for your advices. Attached are the screen shots of Conference Station device config page on CCM

Currently i can place a call from conference station but cannot make any conference calls. Also I cannot answer any incoming call.

The answer, transfer, conference -- all these keys are greyed on the device display. Handset button is also not working.

[sayeedibrahim]

What is the normal procedure for registering the conference station

[sayeedibrahim]

I opened a TAC case and cisco engineer confirmed that there is a hardware issue and they are replacing my conference station @ RMA

[Rob Huffman]

Hi Ibrahim,

Thanks for following up with your resolution here

+5 points for letting us know the final outcome.

Cheers!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

[sayeedibrahim]

Thanks for the points