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Replies

7942/7962 PHONES SHOWING DIFFERENT TIME

nithin louis
Level 1
Level 1

Hi,

I am having an IP telephony set up with CME with Version 4.2(0).The phones are taking the time from the PBX itself.we are having 7942 and 7962 IP Phone models.

The isue is that some of the 7942 and 7962 are showing in correct time and some of them showing correct time.

I checked the Firmware for both (correct and incorect) but are same.I have  reset the phones couple of times ..but result is same....

please review the below Sh Telephony service ....

Please help for the same.

Thanks in advance....

Nithin Louis.

AWRIS#   sh telephony-service

CONFIG (Version=4.2(0))

=====================

Version 4.2(0)

Cisco Unified Communications Manager Express

For on-line documentation please see:

www.cisco.com/univercd/cc/td/doc/product/access/ip_ph/ip_ks/index.htm

ip source-address 192.168.0.2 port 2000

service dnis overlay

service dnis dir-lookup

load 7902 CP7902080002SCCP060817A

load 7921 CP7921G-1.0.4

load 7936 cmterm_7936.3-3-13-0

load 7970 SCCP70.8-2-2SR2S

load 7971 SCCP70.8-2-2SR2S

load 7962 SCCP42.8-3-2S

load 7942 SCCP42.8-3-2S

load 7945 SCCP45.8-3-2S

load 7965 SCCP45.8-3-2S

load 7975 SCCP75.8-3-2S

load 7961 SCCP41.8-2-2SR2S

load 7961GE SCCP41.8-2-2SR2S

load 7941 SCCP41.8-2-2SR2S

load 7941GE SCCP41.8-2-2SR2S

load 7931 SCCP31.8-2-2SR2S

load 7911 SCCP11.8-2-2SR2S

load 7906 SCCP11.8-2-2SR2S

load 7914 S00105000200

load 7960-7940 P00308000500

load 521G-524G cp524g-08-01-07

max-ephones 40

max-dn 100

max-conferences 8 gain -6

dspfarm units 0

dspfarm transcode sessions 0

conference software

hunt-group report delay 1 hours

hunt-group logout DND

max-redirect 5

dialplan-pattern 1 17568... extension-length 3 extension-pattern ...

dialplan-pattern 2 17533... extension-length 3 extension-pattern ...

voicemail 7777

cnf-file location: system:

cnf-file option: PER-PHONE-TYPE

network-locale[0] US   (This is the default network locale for this box)

--More--                           network-locale[1] US

network-locale[2] US

network-locale[3] US

network-locale[4] US

user-locale[0] US    (This is the default user locale for this box)

user-locale[1] US

user-locale[2] US

user-locale[3] US

user-locale[4] US

srst mode auto-provision is OFF

srst ephone template is 0

srst dn template is 0

srst dn line mode is single

phone service videoCapability 1

moh music-on-hold.au

time-format 12

date-format dd-mm-yy

timezone 31 Saudi Arabia Standard Time

secondary-dialtone 9

url directories http://192.168.0.2/localdirectory

url services http://192.168.0.4/voiceview/common/login.do

url authentication http://192.168.0.2/CCMCIP/authenticate.asp

call-forward pattern .T

call-forward system redirecting-expanded

transfer-pattern 9.T

transfer-pattern .T

after-hours block pattern 1 900.T

after-hours day Sun 00:00 23:59

after-hours day Mon 00:00 23:59

after-hours day Tue 00:00 23:59

after-hours day Wed 00:00 23:59

after-hours day Thu 00:00 23:59

after-hours day Fri 00:00 23:59

after-hours day Sat 00:00 23:59

keepalive 30 auxiliary 30

timeout interdigit 5

timeout busy 10

timeout ringing 180

timeout ringin-callerid 8

timeout night-service-bell 12

caller-id name-only: enable

system message **********AWRIS**********

web admin system name cisco  secret 5 $1$J8mU$BVFvb6Xf.7WO1smFuQ.wI1

web admin customer name Customer

edit DN through Web:  enabled.

--More--                           edit TIME through web:  enabled.

Log (table parameters):

     max-size: 150

     retain-timer: 15

create cnf-files version-stamp 7960 Apr 21 2012 06:26:05

transfer-system full-consult

login timeout 5

multicast moh 239.10.16.16 port 2000

auto assign 10 to 43

auto assign 5 to 8 type ANL

local directory service: enabled.

Extension-assigner tag-type ephone-tag.

Call List BLF is enabled

1 Accepted Solution

Accepted Solutions

Nithin,

Try

config t

!

telephony-service

no create cnf-files

create cnf-files

!

Regards,
Alex.
Please rate useful posts.

Regards, Alex. Please rate useful posts.

View solution in original post

8 Replies 8

Makesure that NTP server is configured and synched using "show ntp status" command. Also, makesure that proper time zones are configured.

hi mohamed,

i configured ntp..but still no luck......

Nithin,

Try

config t

!

telephony-service

no create cnf-files

create cnf-files

!

Regards,
Alex.
Please rate useful posts.

Regards, Alex. Please rate useful posts.

HI Alex,

I tried ...but still no luck...

paolo bevilacqua
Hall of Fame
Hall of Fame

Check that you have 'type' correctly configured for all the ephones.

Thai Huynh
Level 1
Level 1

You have to reload IP phone firmware with the same firmware version on all phones (reload phone firmware with your CME router). Hope that help

You have to reload IP phone firmware with the same firmware version on all phones (reload phone firmware with your CME router). Hope that help

According to the OP, it's the same firmware already.

Hi Alex,

I tried with your configuration ......Then I reset all the phones from the Telephony-services.....Then it takes the correct time.

Thanks you all for your kind support.