7942 all lights on

[sayed.ahmed]

HI every one,

I have a 7942 all light on and showing blank screen

I checked DHCP server , phone didn't get any IP

Please guide me

Thankx & Regards

Sayed

[Manish Gogna]

Hi Sayed,

Plz make sure that the phone is connected to a good known working port with dhcp and option 150 configured and perform a factory reset. You may watch the following video for factory reset procedure.

Manish

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[Nadeem Ahmed]

Are this phone connected to Cisco Switch? Is switch port configuration is correct? Is phone getting the correct vlan , are you seeing broadcast request

can you please share show run from switch ? and where is DHCP server is configured? share the dhcp config too.

do show cdp neig and show cdp neig detail

Br,

Nadeem

[sayed.ahmed]

thanks for your helping

all configuration of switch and DHCP working good I try another phone on sam port of switch

the problem in the cisco phone it self ,phone not booting , all lights on and balnk screen