03-13-2017 01:10 PM - edited 03-17-2019 09:47 AM
7945G cisco phone not working it doesn't have tone
03-13-2017 01:39 PM
Is it registered? What do you see on the screen? Are other phone working? CUCM or CME?
Brandon
03-13-2017 01:48 PM
Dear Brandon,
Phone is been registered to cucm,can u give me how can I check the port status of phone at CLI of gateway.do I have to check the phone console logs message ?
03-13-2017 01:51 PM
What do you see on the screen? Is there a DN assigned? No DN assigned would cause no dial tone.
03-13-2017 01:59 PM
SEP...
DN has been assigned
03-14-2017 02:21 AM
Hi Brandon,
Did POST test and later found that port was inactive so activated the port and started working !
03-13-2017 02:40 PM
Hi Sadiq
Try factory reset the phones. Procedures are below
03-13-2017 02:40 PM
also please check this link
http://www.cisco.com/c/en/us/support/docs/voice/h323/22372-no-dialtone.html
03-13-2017 02:43 PM
Please check this as well
The phones are designed with a reversible clip in the handset cradle area. The clip is used with the tab out when the phone is wall-mounted. Check to see whether the cradle handset clip is in the wall-mounted position (with plastic tab that protrude upward). If the phone is on a desktop, slide the clip upward to remove it, rotate one 180 degrees, and slide back in so that the tab is hidden.
This tab can interfere with the handset as it is replaced on the base (in the cradle), which causes the hookswitch to remain in the up position. When the handset is lifted later in an attempt to initiate a new call or answer one, the hookswitch is not activated. If you answer a call, the phone continues to ring; if you place a call, no dial tone occurs.
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-ip-phone-7900-series/45283-hook-switch.html
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