7961 Upgrade Firmware Error

[cristian.munoz]

HI Guys

I trying to upgrading of the 7961 ip phone from SCCP42.8-3-2S , to SCCP41.8-5-2S , to finally end to SCCP41.9-2-1S.

I´ve performed the procedure: upload the version SCCP41.8-5-2S, reset the TFTP service, check the device default firmware, erase the CTL file from the ip phone,but nothing works.

Please see the picture of the ip phone error.

(CUCM 8.6.2)

Any idea?

TIA
Cristian.

[Aman Soi]

Hi Cristian,

Can u try upgrading phone firmware to SCCP41.8-5-2S first by configuring SCCP41.8-5-2S in  DEvice ---> Phone----> Phone Load name? Save it and reset the phone.If successful, then,try upgrading to SCCP41.9-2-1S

Please find below the procedure to upgrade phone firmware individually.

https://supportforums.cisco.com/thread/2000768

regds,

aman

[cristian.munoz]

Hi

I performed the procedure, but in the IP Phone is in :Active Load ID Unknown

Here the load in the IP Phone

Here the firmware in the default device

TIA
Cristian.

[Aman Soi]

Hi Cristian,

Did this IP phone 7961 register with Call Manager ?

ACTIVE LOAD ID UNKOWN appears because some models do not support  necessary version of SCCP but in our case the model is different.

https://supportforums.cisco.com/thread/2013562

Do you have any other 7961 IP phone working in sasme cluster?

regds,

aman

[cristian.munoz]

Hi Aman

I´m trying to upgrade from SCCP42.8-3-2S to SCCP41.8-5-2S, according to the recommendation,but not works.

TIA
Cristian

[cristian.munoz]

Dear Aman

There are others 7961 but they keeps the old version SCCP41.8-3-2S

I performed an upgrade of CUCM from 5.1 to CUCM 8.6.

TIA
Cristian

[Aman Soi]

Hi Cristian,

No more clues..

regds,

aman

[Aman Soi]

Hi Cristian,

Just a thought came in my mind: Have u uploaded SCCP41.8-5-2S in all servers in a cluster ?

regds,

aman

[cristian.munoz]

Dear Aman

the problem was the CUCM was missing for upload the file.

Regards

Cristian.

[Aman Soi]

Hi Cristian,

Good ..problem was resolved.

Just for knowledge...the firmware file was not present in which server in a cluster where tftp service is running?Please confirm and mark it as answered.

regds,

aman