7962G Phone Problem Time/Hour

[Claudio Quiroz Cabello]

Hello Firends,

I´m working with CUCM, version 6.1.4.1190-3.   7962G file phone is SCCP42.8-4-4S.

I conected 7962G phone at CUCM, but the time (hour) isn´t the same time from CUCM. The diference is one hour between them. What can i do?

Help me please...

[Chris Deren]

Does the device pool you assigned to the phone reference the proper date/time group?

Chris

[Claudio Quiroz Cabello]

Yes Chris, 7962G phone is the same date/time group than other phones...

Other phones work normally....

[Chris Deren]

Is phone running the default firmware file? Have you tried factory reset on the phone?

Chris

[slashdots]

If all 7962 have the same problem, and other models work great, this reminds me on this bug:
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtg50448

If possible I would open a TAC

[Claudio Quiroz Cabello]

Chirs,

Phone has default firmware. I reseted it, but problem goes on...