8861 and 8841 sip phones not working with CAD

[kiru]

agents are getting logon error with CAD on these new phones. if you switch back to 7962 phones they can login.

CUCM 9.1 and UCCE 9.1

[Venkatesh Perumal]

pls refer the below docs, consists similar issue with the workaround.

https://supportforums.cisco.com/discussion/12155221/cad-agent-unable-login-due-pguser-association-cucm

https://supportforums.cisco.com/discussion/11583891/agent-desktop-error

[kiru]

we tried disassociating the phone in the pguser and didnt work. second link doesnt apply as this is UCCE not UCCX

[Deepak Rawat]

Please ensure that you have configured the PG user with "Phone Supporting Conf and Xfer mode" role.

Regards

Deepak

[kiru]

i did and they received a different error