8861 Bluetooth

[ChristopherGriffin66364]

I have an CP-8861 IP Phone. 

Version sip88xx.12-5-1SR1-4

The Bluetooth option is not is not appearing in any of the menus or settings.

Is it possible that it has been disabled or how can I get it to populate?

[George Sotiropoulos]

Hello,

Assuming that the phone is registered on a CUCM, can you check under "Phone Configuration"-> "Product Specific Configuration Layout" if Bluetooth is enabled?

George

[ChristopherGriffin66364]

Thanks so much
Based on the "Active Load" I believe this phone is CUCM.
Active Load is sip88xx.12-5-1SR1-4
If I understand things correctly, the "sip" in the Active Load points
toward CUCM.
Is this correct?

[George Sotiropoulos]

The SIP  denotes the communication protocol of the phone, (it could be SCCP). Have a look on the following post:

https://community.cisco.com/t5/collaboration-voice-and-video/ip-phone-sccp-amp-sip-phone-registration-process-with-cucm/ta-p/3109183

If you are not the person who manages your Telephony Enviroment on your organization, then you should contact to your local IT staff to assist you accordingly.

George

[L.K.]

It has to be enabled for the phone. This can be set on the device (phone) level, common phone profile, or enterprise phone configuration sections.

Useful link: https://www.cisco.com/c/en/us/support/docs/smb/collaboration-endpoints/cisco-ip-phone-8800-series/smb5624-configure-a-bluetooth-device-on-a-cisco-ip-phone-8800-series.html