8945 bricked after firmware upgrade

[CrowleyFleck]

I have 300 8945 phones and upgraded firmware from 9-4-1-9 to 9-4-2SR3-1. All phones successfully upgraded except one phone. When the phone boots, I get white screen, the top 2 BLF buttons are green, the third button is red, and that's as far as it gets. The screen goes black after about 45 seconds and the button LEDs stay the same. The headset, speakerphone, mic and video mute buttons flash once during initial power, but nothing after that.

I've tried hard reset, and booting with the handset off-hook, but it's the same symptoms.

Any ideas other than tossing the phone? We don't have smart net on these phones.

Thanks!

[Ratheesh Kumar]

Hi there
Can you check the current load on the phone?
Do a factory reset on the phone and see that helps
Procedure

Step 1

Press Applications.

Step 2

Choose Administrator Settings > Reset Settings > All.
If required, unlock the phone options.



Also try removing the CTL file
Remove CTL File
Procedure

Step 1

>From the Admin Settings menu, if required, unlock phone options.

Step 2

Choose Reset Settings > Security .



Hope this Helps
Cheers
Rath!

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[CrowleyFleck]

Rath, I don't think you understood me. The phone doesn't boot. I can't hard reset it and it won't boot to a backup firmware (booting with the handset off-hook).

[Ratheesh Kumar]

Hi there

If you have tried a hard reset and the phone is not booting up, could be a flash corruption issue. Can you try moving the phone to a different switch or connect a external power and do the same hard reset procedure again.

Hope this Helps
 
Cheers
Rath!

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[Ratheesh Kumar]

Hi there

Also can you make sure no entries in the Phone load name (Device >> Phone)

Hope this Helps
 
Cheers
Rath!

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[CrowleyFleck]

External power and changing switches make no difference.

I think this phone is truly bricked. It doesn't even display the Cisco logo, just a white screen four about 45 seconds.

[Ratheesh Kumar]

Seems to be, since you don't have a valid contact that's a throw piece.
My guess, the phone flash might got corrupted

Hope this Helps
Cheers
Rath!

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