Activate CUE 8.02 mailbox license

[Arturo Alejandro Mendoza Rodriguez]

Hello.

Someone know how to activate a second license in CUE.

I got 90 mailboxes activated and in use and I can't activate a second license with 60 mailboxes.

Index:  5       Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 90 /90

        License Priority: Medium

        Store Index: 2

        Store Name: Primary License Storage

Index:  6       Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Inactive

        License Count: 60 / 0

        License Priority: Medium

        Store Index: 1

        Store Name: Primary License Storage

I tried this

1.-

CUE-HPK# no license activate voicemail mailboxes

2.-

CUE-HPK# reload

3.-

CUE-HPK# license activate voicemail mailboxes 150

Current license already active, count saved for use at next reload

4.-

CUE-HPK# reload

CUE-HPK# sh license status application

voicemail disabled, no unexpired installed mailbox license available

ivr disabled, no activated ivr session license available

5.-

CUE-HPK# license activate voicemail mailboxes 90

Current license already active, count saved for use at next reload

6.-

CUE-HPK# reload

CUE-HPK# sh license statu app

voicemail enabled: 12 ports, 12 sessions, 90 mailboxes

ivr disabled, no activated ivr session license available

I only can activate 90 instead 150, how can activate the second license with 60 mailboxes?

many thanks

AA

[Leonardo Santana · Accepted solution]

Hello Arturo,

Look here:

https://supportforums.cisco.com/message/3718725#3718725

Regards

Rate this if helps

Leonardo Santana

[Arturo Alejandro Mendoza Rodriguez]

I was correct, I thought the problem is I need only one license. 

Let me call licensing team to create a new one with the 150 mailboxes.

Leonardo thanks for clearing.

best regards

AA