Admin Password for 3PCC/MPP Firmware Phones AFTER it registers to Webex Calling

[jriacono5]

Please do not say it should be blank. That does not work. I need to get into admin advanced but cannot figure out what the password is supposed to be. 

[Geovani]

Hi, 

The admin password for Webex Calling registered devices are set by the Webex Calling administrator. 

Please contact your platform administrator. 

Thanks 

[birdman2876]

As an admin of my control hub, where can I change the admin password for the phones ?

[b.winter]

Why don't you read the full thread or at least the "accepted solution"? Your question has already been answered in the "accepted solution"...

[birdman2876]

I don't see mention of changing the admin password as stated in documentation. Not sure what your response even proves. You can see beginner beside my name. 

[b.winter]

You either don't read the the message in the "accepted solution" and / or you don't understand it: There is no option in Control hub to change it!!
=> Once the phone registers to Webex Calling, you will loose the admin access to the phone.

[Roger Kallberg]

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@birdman2876 wrote:

As an admin of my control hub, where can I change the admin password for the phones ?

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That was answered in this thread more than three years ago.

[BlackHornet]

Okay. Thank you.

[Brandon.Wood]

@jriacono5 did you ever figure out the password. I have been digging through my webex admin console for an hour and can't figure out where the admin password is set for the devices.

[jriacono5]

I couldn't find it either... I wrote in my notes that it was admin/admin but I don't think that is right. I was able to circumvent the issue I needed to access the admin page for a different way. I was trying to do an Ent2MPP conversion and I realized later that the licenses I uploaded to the portal weren't being found by the phone. I ended up taking the phone and putting it on a switch that wasn't on the internet so I could factory reset it, and then upgrade and license the phone using a tftp server on my laptop. Not sure if any of this is useful to you but I wish you luck! Please reply back if you end up figuring the credentials out.

[Geovani]

When the phone is registered to Webex Calling, the admin password will change. The Webex calling admin will have the details.

[jriacono5]

Ok.... I am the Webex Calling Admin. Where in the admin interface does the password get set?

[Geovani]

Typically the phone downloads an xml file with the admin password on it. 

Please find out what password is being sent by the provisioning server. 

It uses the below parameter: 

 <Admin_Password ua="na">

[jriacono5]

Ok... How do you do that? Wouldn't that file be encrypted since it has passwords in it?

[Geovani]

I'm not actually sure how that is configured on the Webex Calling platform. Maybe someone else in the forum can advise?! 

You can also open a TAC case to get more information.