09-25-2021 06:28 AM
Dear Folks
I am having an issue while trying to an upload a license on my PLM, day before yesterday suddenly the program is opening in a demo mode when i reach to my cisco account i can see there i have a life time license for call manager, i added the instance (CUCM) then i took a backup and then restarted to check the issue but got failed then i copied the PAK from account and try proceed it but got failed and then i tried to to upload a license but again same error came to me, can anyone please help me to come out these issue, as its got
effected to entire organization
Solved! Go to Solution.
09-25-2021 07:38 AM
Whats the scenario? Did you rebuild the PLM server ?
I suggest to Contact Cisco Licensing TAC and request them to rehost the license and use the new file. You need to provide them the OLD PAK/SO to rehost the license.
09-25-2021 06:30 AM
09-25-2021 06:50 AM - edited 09-25-2021 06:50 AM
IF you are Fulfilling License From PAK option , PLM should have internet access.Error 1 clearly states that you are unable to reach the licensing server.
If you are using Fullfill license from File option, Try ZIP file. If it doesn't work extract the file and use .bin file. Its been a while and I don't remember if it was ZIP or .bin file.
09-25-2021 06:53 AM
If you are using Fullfill license from File option, Try ZIP file. If it doesn't work extract the file and use .bin file. Its been a while and I don't remember if it was ZIP or .bin file.
Hi
I did both but no luck, i was trying to upload bin format file but these issue is encountering (An error occurred while attempting to process the request. If the problem persists, open a Service Request using the TAC Service Request Tool or contact the Cisco Technical Assistance Center (TAC) at 800-553-2447.)
09-25-2021 07:38 AM
Whats the scenario? Did you rebuild the PLM server ?
I suggest to Contact Cisco Licensing TAC and request them to rehost the license and use the new file. You need to provide them the OLD PAK/SO to rehost the license.
09-26-2021 09:52 PM
@Nithin Eluvathingal thank you for your help, i did the same i contacted to TAC team and rehosted the license PAK again and after that there was some minor issues which was done in a quick minutes and then we restared PLM server.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide