ANI announcement in UNITY CONNECTION.

[Ritesh Desai]

HI folks,

Customer have migrated from Nortel to Cisco. In Nortel Voicemail system there was functionality which announced ANI to agent/ supervisor who listena to Voicemail box.

Can we achieve this in Cisco Unity Connection 11.0.1. Please suggest.

Regards,

Ritesh Desai

[Rob Huffman · Accepted solution]

Hi Ritesh,

This is most possible;

What Cisco Unity Connection Plays Before and After Each Message

Before playing each message, you can specify whether you want Cisco Unity Connection to play information about the message and the message sender, including the recorded name and/or extension of a user, the phone number (ANI or caller ID) of an outside caller, a time stamp, the message number and the message duration. After playing each message, you can specify whether Connection plays the time stamp. Connection can play all, none, or a combination of the available information about a message and its sender before and after each message.

In Cisco Unity Connection, you may configure the same options after playing each message as you may configure before playing each message. You can specify whether Connection can play information about the message and the message sender, including the recorded name and/or extension of a user, the phone number (ANI or caller ID) of an outside caller, a time stamp, the message number, and the message duration.

For receipts, you cannot modify what Connection plays, and the information that Connection plays differs slightly. Whether Connection plays the time stamp and reason for a receipt before or after the list of recipients depends on how many recipients are associated with the receipt, as follows:

One recipient	Time stamp and reason are played after the recipient name.
More than one recipient	Time stamp and reason are played before the recipient list.

Do the applicable procedure. Note that when you update an individual user account or a template, you can also specify what Connection plays after a message.

• To Change What Cisco Unity Connection Plays Before and After a Message for an Individual User or Template
• To Change What Cisco Unity Connection Plays Before a Message for Multiple User Accounts in Bulk Edit Mode

Users can also use the Connection Messaging Assistant to specify what Connection plays before and after a message.

To Change What Cisco Unity Connection Plays Before and After a Message for an Individual User or Template

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Step 1 In Cisco Unity Connection Administration, find the user account or template that you want to edit.

Step 2 On the Edit Menu, select Playback Message Settings.

Step 3 On the Playback Message Settings page, under Before Playing Each Message Play, check or uncheck any or all of the following check boxes:

Sender’s Information	For messages left by an identified user, check this check box to have Connection play the recorded name of the user. If the user does not have a recorded name, Connection plays the primary extension that is associated with the user instead.
Include Extension	Check this check box to have Connection include the extension of the identified user who left the message, in addition to the recorded name.
Message Number	Check this check box to have Connection announce the sequential number of a message. (For example, “Message 1, a voice message… Message 2, a voice message….”)
Time the Message Was Sent	Check this check box to have Connection announce the time that the message was sent by the caller.
Sender’s ANI	For messages left by an outside caller, check this check box to have Connection provide the phone number (ANI or caller ID) information before playing the message.
Message Duration	Check this check box to have Connection announce the message duration as part of the message header.

Step 4 Under After Playing Each Message Play, check or uncheck the Time the Message Was Sent check box to specify whether Connection plays the message time stamp after playing each message.

In Connection, under After Playing Each Message, Play, check or uncheck any or all of the following check boxes:

• Sender Information
• Include Extension
• Message Number
• Time the Message was sent
• Sender's ANI
• Message Duration

Step 5 Select Save .

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To Change What Cisco Unity Connection Plays Before a Message for Multiple User Accounts in Bulk Edit Mode

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Step 1 In Cisco Unity Connection Administration, on the Search Users page, check the applicable user check boxes, and select Bulk Edit .

If the user accounts that you want to edit in bulk do not all appear on one Search page, check all applicable check boxes on the first page, then go to the next page and check all applicable check boxes, and so on, until you have selected all applicable users. Then select Bulk Edit .

Step 2 On the Edit menu, select Playback Message Settings.

Step 3 On the Playback Message Settings page, under Before Playing Each Message Play, check the left-most check boxes to select any or all of the following fields, and then check the check box of the field to specify what Connection plays before a message:

Sender’s Information	For messages left by an identified user, check this check box to have Connection play the recorded name of the user. If the user does not have a recorded name, Connection plays the primary extension that is associated with the user instead.
Include Extension	Check this check box to have Connection include the extension of the identified user who left the message, in addition to the recorded name.
Message Number	Check this check box to have Connection announce the sequential number of a message. (For example, “Message 1, a voice message… Message 2, a voice message….”)
Time the Message Was Sent	Check this check box to have Connection announce the time that the message was sent by the caller.
Sender’s ANI	For messages left by an outside caller, check this check box to have Connection provide the phone number (ANI or caller ID) information before playing the message.
Message Duration	Check this check box to have Connection announce the message duration as part of the message header.

Step 4 Under After Playing Each Message Play, check the left-most check box to select the Time the Message Was Sent field, and then check or uncheck the Time the Message Was Sent check box to specify whether Connection plays the message time stamp after playing each message.

In Connection, under After Playing Each Message, Play, check or uncheck any or all of the following check boxes:

• Sender Information
• Include Extension
• Message Number
• Time the Message was sent
• Sender's ANI
• Message Duration

Step 5 If applicable, set the Bulk Edit Task Scheduling Fields to schedule the Bulk Edit operation for a later date and/or time.

Step 6 Select Submit .

From;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/user_mac/guide/9xcucmacx/9xcucmac040.html#63317

Cheers!

Rob

[Ritesh Desai]

Thanks [@rob.huffman]  sir...

Thanks & regards,

Ritesh Desai.

[Ritesh Desai]

Dear Rob sir,

Instead of hearing Sender's ANI / Mobile No, I hear name "VM_<name>". I have 13 different VM Profiles. I hear 13 different names instead of Mobile No. Please suggest where should I troubleshoot.

regards,

Ritesh Desai

[Rob Huffman]

Hi Ritesh,

We need to determine what is being passed to CUC on the unanswered calls to see if the outside CLID/Ani is coming through properly. The best way is to use this great tool from the awesome Unity Tools suite;

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

Cheers!

Rob