answer call automatically after some time

[sequan_01]

Is there a way to answer a call automatically in IP Communicator after a few rings or secs? please respond soon. Anil

[Rob Huffman]

Hi Anil,

It does show in the docs that IPC supports Auto Answer.Have a look;

Auto answer

Causes the audio device that is associated with speakerphone mode or headset mode to go off-hook automatically when an incoming call is received

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps5475/products_administration_guide_chapter09186a008020ad8d.html#wp1099493

Try;

Device>Phone>Directory Number Settings>Auto Answer

Hope this helps!

Rob

[Brandon Buffin]

Yes, in DN configuration in CCM admin you can set Auto Answer to Auto Answer with Headset or or Auto Answer with Speakerphone. To control the time the phone waits to auto answer the call, set the following service parameter to the desired number of seconds.

Service -> Service Parameters -> Cisco Callmanager Service -> Auto Answer Timer

Hope this helps. If so, please rate the post.

Brandon

[sequan_01]

this would be a cluster wide parameter. Is it possible for a group of users? Thanks

[Rob Huffman]

Hi Anil,

This is only setable (is that a word?) on a DN by DN basis. Sorry :(

Hope this helps!

Rob

[trevis.brian]

There is a workaround that you might want to try........

This assumes that you are using a version of CCM that is not too old.

Set a phone up with 2 lines the first line is the number that people would call and it would NOT have auto answer on it. Have it forward to the second line on this phone (you can use the same number if you put it in a different partition). Put auto answer on the second line. If your CCM version is 4 or 5, you can set the No Answer Ring Duration on the line.