Ask the Expert: Installing, Integrating, and Troubleshooting Unity Connection

[ciscomoderator]

            With Justin Dew

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about integrating Cisco Unity Connection into your environment and troubleshooting the many features that are available with the Cisco Unity Connection voicemail solution . 

Cisco Unity Connection is a voicemail and unified messaging platform with a comprehensive feature set and is based on the Linux unified communications operating system. With Cisco Unity Connection, you can access and manage voice messages in variety of ways, using your email inbox, web browser, the Cisco Jabber messaging integration platform, Cisco Unified IP Phone, smartphone, tablet, and more. Cisco expert Justin Dew will cover and answer all of your questions about Cisco Unity Connection.

Justin Dew is currently a member of the Applications TAC team in RTP NC. His area of expertise is in Cisco Unity connection and Cisco Unity. Justin has had six years of experience troubleshooting and working with voice products, including unified communications, Cisco Unity, presence, and Jabber in the TAC organization. He graduated with a bachelor's degree in electrical and computer engineering from Georgia Tech and has achieved certifications in CCVP and as a Domino administrator and Cisco Unity specialist. 

Remember to use the rating system to let Justin know if you have received an adequate response. 

Justin might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in Collaboration, Voice and Video,  sub-community, IP Telephony discussion forum shortly after the event. This event lasts through December 20, 2013. Visit this forum often to view responses to your questions and the questions of other community members.

[Aman Soi]

Hi Justin,

we are using UCXN 9.x

Is there any way we can configure multiple personal greetings like busy, No Answer ?

regds,

aman

[judew]

Aman,

Yes. You have the option to configure the following personal greetings in UC 9.x:

Alternate

Busy

Internal

Closed

Standard

Holiday

These can be configured from the Unity connection administration page under the specific users profile by selecting Greetings or through the user interface accessible via the address http:///ciscopca

Hope this helps.

[Alonzo Gutierrez Vadillo]

Actually ive tried installing with diferent teh CD and making other ISO and always brings back the same error!!

just one question how do i dump the diagnostics?

[davrojas]

Hello Alonzo,

If it's virtualized environment you can use the following link:

http://docwiki.cisco.com/wiki/How_to_Dump_Install_Logs_to_the_Serial_Port_of_the_Virtual_Machine

-Regards

DA\|*D

[Alonzo Gutierrez Vadillo]

Thanks this is teh dump it gave me

[Alonzo Gutierrez Vadillo]

Yeah its up there its 1.3 MB

[Alonzo Gutierrez Vadillo]

Here is the last page of the install log, hope you can help me!!!!!

Thanks so much

Tue Dec 17 13:49:13 CST 2013 + sudo -u cucluster ssh cuc-sub ' sh -lc '\''source /opt/cisco/connection/lib/install/profile && dbaccess' 'unitydyndb'\'''
Tue Dec 17 13:49:13 CST 2013
Tue Dec 17 13:49:13 CST 2013 Database selected.
Tue Dec 17 13:49:13 CST 2013
Tue Dec 17 13:49:13 CST 2013
Tue Dec 17 13:49:13 CST 2013 Table truncated.
Tue Dec 17 13:49:13 CST 2013
Tue Dec 17 13:49:13 CST 2013
Tue Dec 17 13:49:13 CST 2013
Tue Dec 17 13:49:13 CST 2013 Database closed.
Tue Dec 17 13:49:13 CST 2013
Tue Dec 17 13:49:13 CST 2013 + set -e
Tue Dec 17 13:49:13 CST 2013 + [[ -n yes ]]
Tue Dec 17 13:49:13 CST 2013 + target_exec /opt/cisco/connection/lib/config-modules/dbscripts/repl-helper define_replication
Tue Dec 17 13:49:13 CST 2013 + sudo -u cucluster ssh cuc-sub ' sh -lc '\''source /opt/cisco/connection/lib/install/profile && /opt/cisco/connection/lib/config-modules/dbscripts/repl-helper' 'define_replication'\'''
Tue Dec 17 13:49:14 CST 2013 + command=define_replication
Tue Dec 17 13:49:14 CST 2013 + shift
Tue Dec 17 13:49:14 CST 2013 + grep -qs 'define_replication()' /opt/cisco/connection/lib/replication.profile
Tue Dec 17 13:49:14 CST 2013 + set +x
Tue Dec 17 13:49:14 CST 2013 + define_replication
Tue Dec 17 13:49:14 CST 2013 + define_servers
Tue Dec 17 13:49:14 CST 2013 + local 'define_server_opts=-A /var/opt/cisco/connection/spool/ats/'
Tue Dec 17 13:49:14 CST 2013 + sudo_informix cdr define server -A /var/opt/cisco/connection/spool/ats/ -c g_ciscounity_pub -I g_ciscounity_pub
Tue Dec 17 13:49:14 CST 2013 + [[ cucluster != \i\n\f\o\r\m\i\x ]]
Tue Dec 17 13:49:14 CST 2013 + sudo -u informix cdr define server -A /var/opt/cisco/connection/spool/ats/ -c g_ciscounity_pub -I g_ciscounity_pub
Tue Dec 17 13:52:34 CST 2013 command failed -- fatal server error (100)
Tue Dec 17 13:52:34 CST 2013 + LOADDBRC=100
Tue Dec 17 13:52:34 CST 2013 + '[' 100 -ne 0 ']'
Tue Dec 17 13:52:34 CST 2013 + echo 'loaddb.sh return code was 100'
Tue Dec 17 13:52:34 CST 2013 loaddb.sh return code was 100
Tue Dec 17 13:52:34 CST 2013 + exit 1
Tue Dec 17 13:52:34 CST 2013 /opt/cisco/connection/lib/install/post.d/06_load-database had an exit code of 1

[judew]

Alonzo,

Looks like you are most likely hitting the following defect:

CSCue78730

you will need to open a tac case so the workaround can be performed by a TAC engineer.

Hope this helps.

[Alonzo Gutierrez Vadillo]

Did you where able to see the files?? if not i extracted them and i can send them to you on ZIP,

The thing is i cant open a case becouse i dont have a support contract the partner of cisco how sell them gave us that provilage do you know how can i work that around??

thanks a lot

[judew]

I was able to find the defect from the install log portion you posted.

As for the fix the only other way without tac support would be to upgrade to the UC version that does not encounter this defect. Then the subscriber should install without failure.

[davrojas]

Alonzo,

It had not fully loaded for me, thanks for the confirmation. After checking the file all i see is unreadable characters, did you make sure to create a new file:

"When you're ready to actually dump the log files, attach a new, empty file to the serial port by editing settings of the VM while the machine is running. You do not have to power down the VM to change the file attached to the serial port. "

DA\|*D

[Alonzo Gutierrez Vadillo]

Great thanks for everything!!!!!!

[Jonathan Schulenberg]

Hi Justin-

Would you care to weigh in on SCCP vs. SIP and which is the recommended protocol in current versions? There seems to be a bit of a religion around SCCP but having done a few SIP integrations now, it seems like the easier/cleaner choice. I am curious to hear TAC's stance on this one. I am aware of the supervised transfer MoH limitation with SIP. Are there others?

On a related note, are you aware of any limitations with DIGEST Authentication? I had to turn it off after testing it because peripheral features such as Message Notifications and I believe MWIs weren't working consistantly.

[Aman Soi]

Hi Justin,

thanks for reply.

One more query : is it possible to have a personalised recorded message which can be activated/de-activated by user as and when required?

please let me know the steps.

regds,

aman