03-03-2014 02:24 AM - edited 03-16-2019 09:59 PM
Hi All,
I am currently using the CCME10 on ISR2911
Ive been trying to configure and figure out the B-ACD and AA. But i still couldnt get it to work.
Tried incoming call from the FXO, nothing happens, it just keeps ringing and not pass to any auto attendant
By dialing 6000 from my local IP Phone, nothing happens either.
Below is my sample config
!
application
service aa flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param number-of-hunt-grps 2
param handoff-string aa
param dial-by-extension-option 1
paramspace english language en
param aa-pilot 6000
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param max-time-call-retry 700
param service-name queue
!
service queue flash:app-b-acd-3.0.0.2.tcl
param queue-len 15
param aa-hunt3 1112
param queue-manager-debugs 1
param aa-hunt2 1111
param number-of-hunt-grps 2
!
interface GigabitEthernet0/1.100
description VOIP-LAN
encapsulation dot1Q 100
ip address 192.168.100.254 255.255.255.0
!
voice-port 0/0/0
!
voice-port 0/0/1
!
sccp ccm 192.168.100.254 identifier 1 version 7.0
!
sccp ccm group 1
associate ccm 1 priority 1
!
dial-peer voice 1000 voip
destination-pattern 1..
session target ipv4:192.168.100.254
!
dial-peer voice 6000 voip
service aa
destination-pattern 6000
session target ipv4:192.168.100.254
incoming called-number 6000
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 100 pots
service aa
incoming called-number 6000
port 0/0/0
forward-digits all
!
telephony-service
protocol mode ipv4
no auto-reg-ephone
max-ephones 25
max-dn 50
ip source-address 192.168.100.254 port 2000
max-conferences 22 gain -6
moh "en_bacd_music_on_hold.au"
multicast moh 239.1.1.1 port 2000
dn-webedit
time-webedit
transfer-system full-consult
transfer-pattern 6000 blind
create cnf-files version-stamp Jan 01 2002 00:00:00
!
!
ephone-dn 1 octo-line
number 111
!
ephone-dn 2 octo-line
number 112
!
ephone-dn 3 octo-line
number 113
!
ephone-dn 4 octo-line
number 114
!
ephone-hunt 1 sequential
pilot 1111
list 112, 113, 114
!
!
ephone-hunt 2 sequential
pilot 1112
list 111
I ran a debug application script: below is my results
*Mar 3 09:42:16.167: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- Warning: Mandatory parameter aa-pilot2 does not exist --
*Mar 3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- Warning: If you are using 2nd pilot number call will fail --
*Mar 3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- ERROR: Mandatory parameter voice-mail does not exist --
*Mar 3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- max-extension-length is set to default value of 5 --
*Mar 3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter second-greeting-time = 60 --
*Mar 3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter call-retry-timer = 15 --
*Mar 3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter max-time-call-retry = 700 --
*Mar 3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- Mandatory parameter max-time-vm-retry does not exist --
*Mar 3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- Setting default to 1
*Mar 3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid Mandatory parameter number-of-hunt-grps = 2 --
any slightly of help/pointers appreciated. Not too sure if i actually missed anything out
Please advise
Solved! Go to Solution.
03-03-2014 07:43 PM
Hi,
this line sounds bad:
*Mar 3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- ERROR: Mandatory parameter voice-mail does not exist --
try :
param voice-mail 1000 (or a free DN)
even if you don't have voice-mail...
and this line in your configuration
paramspace english location flash:
don't you have a folder named "bacdprompts" ? in this case
try
paramspace english location flash:/bacdprompts/
Christophe.
03-03-2014 07:43 PM
Hi,
this line sounds bad:
*Mar 3 09:42:16.171: //98//TCL :/tcl_PutsObjCmd: TCL AA: -- ERROR: Mandatory parameter voice-mail does not exist --
try :
param voice-mail 1000 (or a free DN)
even if you don't have voice-mail...
and this line in your configuration
paramspace english location flash:
don't you have a folder named "bacdprompts" ? in this case
try
paramspace english location flash:/bacdprompts/
Christophe.
03-03-2014 07:49 PM
Oh my! u saved my DAY!
Geez! just that one command WORKS! im hearing audio prompts now
alright, never did doc mentioned a must to input voice-mail param, even if i dont have voice-mail
anyway Thanks!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide