BLF for Call Pickup Not working - CUCM 7.1.5

[David.Pellat]

Hi ,

I have Call manager 7.1.5 setup.

I have setup a Call Pickup Group " RECEPTION_PICKUP"

The Main Reception extension is 21500 which is Line 1 on a 7941 Phone and has the call pickup group configured.

I have 3 other phones with there own lines configured on Line 1 , 21580, 21590, 21591. All of these lines have the RECEPTION_PICKUP pickup group configured.

I have setup the 2nd line oon all of the above phones as a BLF-SD button with the following parameters:

Destination:21500

Label: Reception

Label Ascii: Reception

Call Pickup: Ticked

When I call the Number the Pickup Message appears at the bottom of the screen on the phone as the Pickup is setup to alert "Audio and Visual"

The BLF never allows the pickup of the line though and does not light up.

I have created the same setup in our 8.6.2 LAB environment and it works?

Any help Greatly appreciated.

Thanks

David

[Roger Kallberg]

Have you set the subscribe CSS on the phoned with the BLF? Also check that they are in the same presence group or if not that inter presence group service parameter is set to allow between groups.

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[Nilo Noguera · Accepted solution]

Hi David,

We found several documents about the configuration command you were asking:

BLF Call Pickup Configuration Checklist

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fscpickg.html#wp1095877

Basic BLF Configuration and IP phones that supports BLF

http://docwiki.cisco.com/wiki/Basic_BLF_Configuration_and_IP_phones_that_supports_BLF

Configure BLF Presence

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_cucm-features-services-guide-90_chapter_0101110.html#CUCM_TK_C80B731F_00

If you already have the equipment and needed configuration command assistance, you may contact Cisco's Technical Assistance Center (TAC) for help with the configuration. Please check if you have a Cisco contract such as SMARTnet is required to be able to be covered by TAC by providing the serial number of the device when you call in for support.

You can contact the Cisco Technical Assistance Center (TAC) in one of the following ways:

•Online:          http://www.cisco.com/tac/

•E-mail:          tac@cisco.com

•Phone—In United Kingdom: 0800 404 7778

Please see the following URL for other contact numbers:

http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

         "niLz"

Nilo Noguera Jr. 
| Specialist, Virtual Engineering - Partner Helpline Organization 
together we are the human network