Boss to secretary call forward - transfer to boss

[Jean-Christophe Majchrzak]

Hello,

I don't find the reason why on one of my cluster a secreatry is able to transfer call to her boss that has the "call forward all" to her extension, and why on another cluster it does not work... 

Any help is appreciated.

JC,               

edit : CUCM 8.6.2 SU2 and phones 8945

[Ayodeji Okanlawon]

Jean,

First of all you dont  want to do this. It creates a loop..and there is a feature in the newer CUCM that prevent loops like this happening...

What you want to do is create a private extension for the boss. Then do a cfwdall on his main number to the secretary, the sec then transfer to his private extension, not back to his main number...You can add the private number as a speed dial on the sec phone so she can see when that number is engaged

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

[Rob Huffman · Accepted solution]

Hi JC,

+5 to my buddy Deji for his good tips

Please check out Call Forward Override

Cisco  Unified CallManager provides a service parameter (CFA Destination  Override) that allows the administrator to override Call Forward All  (CFA) when the target of the CFA calls the initiator of the CFA, so the  CFA target can reach the initiator for important calls. In other words,  when the user to whom calls are being forwarded (the target) calls the  user whose calls are being forwarded (the initiator), the phone of the  initiator rings instead of call forwarding back to the target. The  override works whether the CFA target phone number is internal or  external.

When  the CFA Destination Override service parameter is set to False (the  default value), no override occurs. Ensure the service parameter is set  to True for CFA override to work. See Service Parameters Configuration  in the Cisco Unified CallManager Administration Guide

Cheers!

Rob

"I don't know how, I don't know when
But you and I will meet again " 

- Tom Petty

[Ayodeji Okanlawon]

Rob..Excellent..I coundlt remember what the service parameter was..Thanks buddy (+5)

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

[Jean-Christophe Majchrzak]

Wahou

Quick quick answer. Perfect.

Many thanks you saved my night...