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call between two cucm

kingstdz
Level 1
Level 1

Hi 

we have two cucm on each site, with gateway ,linked by wan

my gw is on h323, we have declared sip trunk between site, and RP but give us 503 error ,, 5060 port is not blocked, 

how to fix that and if there is other solution to permit call between via GW voice of each side.

thanks

32 Replies 32

Message Details MSGTAG: 61287435 MSG_TYPE: UCM_CTRACE SENDER:CUCMSUB IP TIMESTAMP: 2023/03/02 17:45:37.044 CORRELATIONID: 2,100,251,192003.15^Phone Cisco IP^SEPMAC GUID: 549fc629-8f4d006a-0ed32c48-07b8b646@Phone Cisco IP^00000000000000000000000000000000^* MSG_LABEL: 503 Service Unavailable RECEIVER: [SEPMAC] Phone Cisco IP MAC_ADDRESS: SEPMAC Detailed Sip Message SIP/2.0 503 Service Unavailable Via: SIP/2.0/TCP Phone Cisco IP:49227;branch=z9hG4bK48f5f363 From: "PhoneCisco" < sip:XXXX@D-CUCM-SUB01> ;tag=549fc6298f4d04b73612d777-468ad643 To: < sip:XXXXXXXX@D-CUCM-SUB01> ;tag=20632253~d4be0eb9-2a1b-4712-81e3-08ed28c46b08-37625067 Date: Thu, 02 Mar 2023 16:45:37 GMT Call-ID: 549fc629-8f4d006a-0ed32c48-07b8b646@Phone Cisco IP CSeq: 101 INVITE Allow-Events: presence Server: Cisco-CUCM12.5 Session-ID: 00000000000000000000000000000000;remote=6d526c2d00105000a000549fc6298f4d Reason: Q.850; cause=41 Remote-Party-ID: < sip:XXXXXXXX@CUCMSUB IP;user=phone> ;party=x-cisco-original-called;privacy=off Content-Length: 0 Message In Log File 2023/03/02 17:45:37.039|SIPL|0|TCP|IN|CUCMSUB IP|5060|SEPMAC|Phone Cisco IP|49227|2,100,251,192003.15^Phone Cisco IP^*|61287433|549fc629-8f4d006a-0ed32c48-07b8b646@Phone Cisco IP^6d526c2d00105000a000549fc6298f4d^*|INVITE 2023/03/02 17:45:37.043|CC|SETUP|37625067|37625068|XXXX|XXXXXXXX|XXXXXXXX|6d526c2d00105000a000549fc6298f4d|* 2023/03/02 17:45:37.044|SIPL|37625067|TCP|OUT|CUCMSUB IP|5060|SEPMAC|Phone Cisco IP|49227|2,100,251,192003.15^Phone Cisco IP^SEPMAC|61287435|549fc629-8f4d006a-0ed32c48-07b8b646@Phone Cisco IP^00000000000000000000000000000000^*|503 Service Unavailable 2023/03/02 17:45:37.048|SIPL|37625067|TCP|IN|CUCMSUB IP|5060|SEPMAC|Phone Cisco IP|49227|2,100,251,192003.16^Phone Cisco IP^*|61287436|549fc629-8f4d006a-0ed32c48-07b8b646@Phone Cisco IP^6d526c2d00105000a000549fc6298f4d^*|ACK 2023/03/02 17:45:37.049|CC|REJECT|37625067|37625068|XXXX|XXXXXXXX|XXXXXXXX|6d526c2d00105000a000549fc6298f4d|*|1459617833

Please download the SDL file(s) and upload it/them to the post as that is much simpler to read and process than if you put the text into the post directly.



Response Signature


atatched sdl file

There is no call with error "503" in there. Can you post the log for that call?!

The call no pass because sip trunk is down remote error 503 in log is there service unavailable

As you marked your answer as the solution to your question can we assume that you have managed to figure out your issue?



Response Signature


Please share screenshots of the setup of your SIP trunks on both CMs. In the SDL you get this.

SIP/2.0 503 Service Unavailable
Date: Fri, 03 Mar 2023 09:42:31 GMT
Warning: 399 "Unable to find a device handler for the request received on port 5060 from 10.183.0.244"
From: <sip:10.183.0.244>;tag=1989598117
Content-Length: 0
To: <sip:10.183.0.11>;tag=1651000644
Call-ID: b66be300-10001-131604-da8d090@10.183.0.244
Via: SIP/2.0/TCP 10.183.0.244:5060;branch=z9hG4bK145db24190c892
CSeq: 101 OPTIONS

SIP/2.0 503 Service Unavailable
Via: SIP/2.0/TCP 10.183.0.244:5060;branch=z9hG4bK145db52871e266
From: <sip:10.183.0.244>;tag=162290171
To: <sip:10.113.98.10>;tag=301477482
Date: Fri, 03 Mar 2023 09:44:18 GMT
Call-ID: b966d380-10001-131607-da90ae0@10.183.0.244
CSeq: 101 OPTIONS
Warning: 399 HMD-CUCM-PUB01 "Unable to find a device handler for the request received on port 42731 from 10.183.0.244"
Content-Length: 0

That would indicate what me and @b.winter has been stating from the start. You do not likely have the proper configuration in-place on your SIP trunks as the CM is rejecting the traffic coming from this and other IPs.



Response Signature


I also suspect that you might have a call loop situation, although this is not related to your issue that you asked about, as we see this in the shared logs.

SIP/2.0 483 Too Many Hops
Via: SIP/2.0/TCP 10.183.0.244:5060;received=10.183.0.244;branch=z9hG4bK145db84dbcfcbf
Call-ID: caafe000-10001-13160a-f695bb70@10.183.0.244
From: <sip:10.183.0.244>;tag=397146945
To: <sip:DLCC-IMP-PUB01.domain.local>
CSeq: 101 OPTIONS
Content-Length: 0



Response Signature


the capture ccm my side, why it is stop on my ccm 244? the remote ccm is pingable and it has the same error of mine!

Sorry but I don’t understand what you’re trying to say in your last response. Would you mind to please clarify and try to write a properly worded sentence?



Response Signature


Why are you masking the IP address information? Isn’t that internal used private IPs?

Again if you want help please provide the asked for information, not something completely different. There is a reason, believe it or not, why we ask for specific information. It’s not done on a whim or randomly asking for information.



Response Signature


thanks for your helps, from this forum i think i cant find the issue for my problem error 503 rejected (sip trunk), i have readed all realted message without issue, may be the issue is not here.

thanks for help, still i learn with your experiences and helps

Your issue is caused by that you have something configured wrongly on your SIP trunk. This is making the far end CM rejecting the inbound traffic. That’s why the SIP trunk shows as down, with the cause of 503 Unavailable. If you do share the information asked for and reveal all the IP address of your CMs that process calls I’m pretty optimistic that we can get this to work for you. But if you persist in not being willing to do so we cannot do much.



Response Signature


thanks i have seen it before no way this topic

i have deleted edit 13 of firewall  no way 

why my cucm reject the call? why all phones ares working with my cucm without reject?

i have a spare old cucm, i have tested with new cucm in local area network and with sip trunk between , same problem with

thats phenomenal i want to understand